Health Support Technician I

University Of Florida Gainesville , FL 32601

Posted 2 months ago

Classification Title:

Health Support Technician I

Job Description:

  • Point of Service Operations - greets patients and confirms appointments. Inspects and copies insurance cards and photo ID's. Identifies and collects co-pays, deductibles and self-pay for services. Explains and satisfies any necessary patient consent forms and scans them into EPIC.

  • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, pulse, height, weight, and temperature; reporting patient history summary. Maintains patient privacy and confidentiality at all times. Notifies providers of pertinent patient information and follow-up.

  • Receives and directs phone calls to the appropriate personnel. Also makes contact with other departments, physicians, and outside organizations as necessary for the departmental/practice operations.

  • Verifies patient demographic information by interviewing patient; recording medical history; confirming purpose of visit.

  • Assists physicians with referrals and authorizations for any medical or lab tests ordered.

  • Maintains and updates patient information in electronic medical record.

  • Assists in organization of clinic exam rooms, including cleaning and stocking supplies. Communicates inventory and equipment needs to assigned staff.

  • Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

  • Provides administrative support to providers and management staff and assists in organization of clinical service. Problem solves issues with registration.

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Health Support Technician I

University Of Florida