Health Support Technician - 64000313

Requisition No: 827897

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64000313

Pay Plan: Career Service

Position Number: 64000313

Salary: $33,716.80 (Includes a CAD of $956.80)

Posting Closing Date: 05/07/2024

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Open Competitive Opportunity

Multiple positions will be filled from this advertisement

Specific Responsibilities:

This is a Health Support Technician position in the Special Supplemental Nutrition Program for Women, Infant and Children (WIC) in Florida Health Palm Beach County

• West Palm Beach WIC Lactation Center and related community settings. Work is performed under the supervision of the Community Health Workers Supervisor III. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions. This position is responsible for providing basic breastfeeding information and support to new mothers that participate in the WIC Program through telephone contacts and group/individual education. Supports to new mothers includes providing face to face and over the telephone via agency "warm line". Complies with the mandatory requirements in Section 215.422 F.S. and Chapter 3A-24 Florida Administrative Code regarding prompt payment process of special formula.

This position is designated as a sensitive position and is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security policies, protocols and procedures. This position may view, update or release confidential information. This position has access to: FL WISE, Health Management System (HMS), utilizes HMS to complete Employee Activities Reports (EARs), and other systems as required to carry out assigned duties.

Works directly with clients in the WIC Program providing basic breastfeeding information and support to new mothers via face to face, over the telephone via agency "warm line", group and/or individual education. Provide information regarding benefits, how to overcome common barriers, prevent and handle common breastfeeding concerns. Provides services to new mothers who are experiencing breastfeeding issues and provide appropriate referrals as needed. Reminds clients of their scheduled WIC appointments.

Maintains records, update client files and provide follow-up service on all referrals received with proper documentation.

Demonstrates and distribute electric and manual breast pumps for WIC clients. Receives and respond to referrals and/or caseload of WIC mothers and makes routine, periodic contacts with all mothers assigned. Records data in the WIC FL WISE System on each client who receives counseling services. Refers clients for other community programs and services as needed (i.e.,smoking cessation, abuse hotline and parenting education, etc.). Participate in outreach activities such as health fairs, baby fairs, etc. Assists WIC staff in promoting breastfeeding and peer counseling through special projects.

Collaborates with supervisor on activities in the Palm Beach County WIC Breastfeeding Program. Assists supervisor in providing related lactation training to WIC and Florida Department of Health Palm Beach County staff and Residents, Interns and students. Assists supervisor in recruiting, training, and mentoring WIC Breastfeeding Peer Counselors. Provides outreach services as assigned.

Participates in WIC staff meetings, in-service training and assigned workshops. Assists supervisor in developing and implementing the Nutrition Program Plan Breastfeeding Objective and activities. Participates in WIC Program performance improvement activities

• Updates IT trainings and develops/maintains PowerPoint presentations, tables, and Excel spreadsheets as needed. Participates in State breastfeeding conference calls. Maintains records and submits reports by established deadlines.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of breastfeeding science and practice

• Skill in basic counseling techniques

• Ability to interview clients to identify needs.

• Ability to learn and use Microsoft Windows based computer software programs inducing PowerPoint, internet, email and equipment or specific program software such as FL WSE and HMS

• Ability to develop, plan and present technical and targeted breastfeeding education for individuals and groups

• Ability to organize and present information, verbally and in writing, in a concise, comprehensive and legible manner

• Ability to provide high level customer service to internal or external customers

• Ability to establish and maintain working relationship with others.

Qualifications:

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite):

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

• Valid Driver License

• Travel throughout Palm Beach County is required.

• This position works primarily in a clinic setting and requires constant contact with the public.

• Tasks may require substantial repetitive movement of the wrists, hands or fingers for sustained periods of time.

• Occasionally required to lift and/or move objects up to 25 pounds

Working hours: (A) Daily from 8:00 A.M. to 5:00P.M. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

• This position may require working beyond the normal scheduled work week, modifying existing work schedules or flexing hours to meet with clients and community-based organizations.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1150 45th Street, West Palm Beach, Fl 33407

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;

• Tuition waivers;

• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.