Health Services Representative - 64005186

Requisition No: 824574

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64005186

Pay Plan: Career Service

Position Number: 64005186

Salary: $32,760 to $38,000

Posting Closing Date: 03/14/2024

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Your Specific Responsibilities:

This position serves as the Health Services Representative and works under the general supervision of Operations Manager A, SES, position #64033786, This position is responsible for the position serves as the Health Services Representative and works under the general supervision of the Operations Manager A - SES, position 64033786, provides professional support and technical assistance to the staff, community agencies, and the general public. This position will be required to perform duties at mulitple sites within the county to include, but not limited to, Health Department in Volusia County locations as well as sites established/co-located within the community in conjunction with community partners.

The employee is expected to arrive at assigned location (daily) on time at the provided start time. Mileage will not be paid for travel to different service site locations within the county.

This is a highly responsible position requiring independent judgment and the ability to utilize a solid decision-making process involving the daily operation of the Florida Breast and Cervical Cancer Early Detection Program. The Health Services Representative performs activities diverse in functions that require independent planning and operation under limited supervision.

This position requires flexibility, ability to prioritize daily work duties as needed, and the ability to manage multiple projects and priorities. The incumbent must be able to effectively communicate with program staff, clients and community representatives.

Works directly with the daily operations for the Florida Breast and Cervical Cancer Early Detection Screening Program

(FBCCEDP), performing tasks that will include but is not limited to:

• Answering and handling the phone lines for the FBCCEDP
• Works with clients who have been referred to the program regarding determination of client eligibility, scheduling said

person for screenings and or diagnostics; ensuring said services are appropriate and timely.

• Maintains client files with all required documentation consistent with HIPAA and/or privacy/security provisions such as FBCCEDP Client Annual Applicant Agreement, and documentation of all data which includes: demographic, health

status screening, and diagnostic results, as well as, required referral to the Florida Tobacco Quit line when appropriate

• Provides appropriate referral and resource list to those not eligible for the program.

Provides health care information and serve as resource specialist to other agencies and civic organizations, schools, professional groups, medical providers and community members. Provides education and participates in outreach events regarding FBCCEDP services and refers to collaborative partners for additional services as indicated. Works with community agencies to establish working relationships that ensure access to needed services and referral support and promote program in the outlying

communities. Participates in community outreach events that may include health fairs held by Faith Based churches, Annual Events planned during October for Breast Cancer Awareness Month, as well as others throughout the year.

Provides Care Coordination which includes the assessment of the client's need for support to optimize potential for follow through on recommended diagnostic or treatment procedures. It involves establishing, broking and sustaining a system of essential support service for women enrolled in the program.

Take and record vital signs including height and weight and alert the nurse or clinician if they are abnormal. Document patient information in the Electronic Medical Record.

Prepare client for exam and assist provider with procedures. Assist with client follow-up including, but not limited to, responding to telephone messages, making calls to clients, faxing documents and obtaining laboratory and test results. Keep all exam rooms, clean and stocked with appropriate supplies, clean and ready for use.

Performs venipuncture, collect urine specimens and operate routine laboratory equipment. Process blood, urine and other lab specimen for analysis. Perform labeling, packaging and shipping of specimens for analysis. Assists nursing staff with instrument and equipment cleaning, disinfection and autoclaving

Required Knowledge, Skills, and Abilities:

Knowledge of the principles and techniques of effective communication

Ability to develop and deliver health education services

Ability to plan, organize and coordinate work assignments

Qualifications:

Minimum -

Must have knowledge of the principles and techniques of effective communication

Must have ability to develop and deliver health education services

Must have ability to plan, organize and coordinate work assignments

Must have 2 or more years working in a medical or community setting and able to work efficiently under pressure

Must have 2 or more years of case management or care coordination of clients/patients?

Preferred -

Ability to communicate effectively

Ability to establish and maintain effective working relationshiips with others

Ability to utilize computer systems

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health - 717 W Canal St New Smyrna, FL 32168

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;

• Tuition waivers;

• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.

Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.