Health Services Administrator - Level B

The Position

Bargaining Unit: Local 21 - Supervisory Management

CLOSING DATE: March 22, 2024.

RE-ANNOUNCEMENT

Why Join Contra Costa Health?

The Contra Costa Health Department is offering excellent employment opportunities for qualified individuals interested in the Health Services Administrator

• Level B positions.

Currently, there are two (2) vacancies:

• One (1) in the Health Services Information Technology (HSIT) Division located in Martinez, CA.

• One (1) in the Quality Unit within the Contra Costa Health Plan (CCHP) located in Martinez, CA.

Please note: This recruitment may fill future vacancies and you may be required to occasionally travel to different locations throughout Contra Costa County.

Health Services Administrator

• Level Bs are responsible for providing varied administrative and management services in any division or organizational component of the Health Services Department.

The Health Services Information Technology (HSIT) Division: Provides a full range of services to the entire Contra Costa County organization such as managing the central corporate computing complex, a County Wide Area Network (WAN), and numerous Local Area Networks (LANs).

The Contra Costa Health Plan (CCHP) Division: Measures and improves the quality of care provided to our members. CCHP strives to provide services that are safe, effective, patient-centered, timely, efficient, and equitable.

We are looking for someone who is:

• A creative problem solver. You will be responsible for identifying problems, conducting research, analyzing and making recommendations in a fast-paced environment

• Supportive. You will be responsible for providing effective and supportive feedback to team members

• A strong communicator. You will be responsible for relaying information accurately and in a professional manner

• A team player. You will be responsible for building strong work relationships with others and demonstrating high integrity, credibility, and performance

• Focused. You will be responsible for coordinating multiple projects while meeting critical deadlines, taking the initiative, being proactive, goal-oriented, and organized

• A strong leader. You will be responsible for supervising the work of others

• Knowledgeable. You will be responsible for interpreting, applying, and explaining State and Federal rules, regulations, policies, and procedures

What you will typically be responsible for:

Position at Health Services Information Technology:

• You will coordinate, prioritize, and assign incoming work to the 35+ staff BI/Analytics team.

• You will play the role of Scrum Master for BI/Analytics team and lead daily scrum, sprint planning, and sprint retrospective.

• You will act as the Report Librarian and be the first point of contact for new data requests and identify appropriate existing reports.

• You will support Jira implementation.

• You will perform other IT administrative requests and ensure processes are running smoothly.

Position at Contra Costa Health Plan:

• You will create and monitor data-driven reports.

• You will plan, organize, and direct a healthcare program and determine program goals and activities to reach those goals.

• You will establish program policies and procedures, as well as supervise professional and clerical program staff.

• You will ensure compliance with all legal mandates and the control of quality of staff and service delivery.

A few reasons you might love this job:

• You will work with and learn from a highly dedicated and diverse team of professionals who value the service of others.

• You will contribute to a dynamic organization that embraces creativity, learning, and mutual support.

• Your work will impact the lives, health, and well-being of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.

• You will have job stability and opportunities for career growth.

• The County offers fantastic and competitive health benefits, paid vacation/sick/personal leave, and a great retirement plan!

• Do you have student loans? Public Service Loan Forgiveness (PSLF) is the most common way people apply to have their student loans forgiven. The County is a qualified employer!

A few challenges you might face in this job:

• You will work in an environment providing support for team members who provide direct services to populations experiencing complex needs.

• You will need to find a balance between supporting team members while staying focused and organized with your own workload.

• You will need to find solutions when issues arise.

• You may have limited resources to work with.

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims

• Decision Making: Choosing optimal courses of action in a timely manner

• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations

• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment

• Attention to Detail: Focusing on the details of work content, work steps, and final work products

• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability

• Writing: Communicating effectively in writing

• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships

• Leadership: Guiding and encouraging others to accomplish a common goal

• Teamwork: Collaborating with others to achieve shared goals

• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives

To read the complete job description, please visit the website: https://www.cccounty.us/hr.

The eligible list established may fill future vacancies from this recruitment and may remain in effect for six (6) months.

Minimum Qualifications

PLEASE ATTACH PROOF OF YOUR EDUCATION (DEGREE AND/OR TRANSCRIPTS) TO YOUR APPLICATION

Education: Possession of a baccalaureate degree from an accredited college or university with a major in Business Administration, Public Administration, Hospital Administration/Social Work, Welfare Administration, Finance or a closely related field.

Substitution for the required degree: Successful completion of at least 60 semester or 90 quarter units from an accredited college or university which included courses in English Composition, Social Science, Behavioral Science and mathematics transferable to the California State University System for credit, and two (2) years of full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program.

Substitution for the required academic major: Either one (1) year of full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program, or possession of a master's degree in Business Administration, Public Administration, Hospital Administration, Welfare Administration, Finance or a closely related field may be substituted for the academic major.

Experience: At least 18 months full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program is required.

Substitution: Possession of a master's degree in Business Administration, Public Administration, Public Health, Hospital Administration/Social Work, Welfare Administration, Finance or a closely related field may be substituted for one (1) year of the required experience.

Desirable Qualifications:

• Experience working in local government

• Experience in Healthcare

• Certified in Healthcare Privacy

• Experience in Managed Care reporting and project management

• Possession of a master's degree in Business Administration, Public Administration, Public Health, or a closely related field

• Knowledge of Department of Health Care Services and Department of Managed Care Health Plan regulatory requirements

Selection Process

1.Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2.Behavioral Consistency Questionnaire (BCQ) Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online assessment. The online assessment will measure candidates' competencies as they relate to the job and candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These competencies may include but are not limited to: Action & Results Focused (taking the initiative), Critical Thinking, Decision Making, Leadership, and Project Management. (Weighted 100%)

The online Behavioral Consistency Questionnaire (BCQ) assessment is tentatively scheduled to take place via computer (remotely) sometime during the week of April 8, 2024.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.