ARIZONA DEPARTMENT OF HEALTH SERVICES
"Promoting Health and Wellness for all Arizonans"
Health Program Manager 3
Division of Licensing/Bureau of Vital Records
Location: 150 N. 18th Ave. Phoenix, AZ 85007
COME WORK WITH US! The Arizona Department of Health Services is hiring passionate and dedicated individuals looking to make a difference in the public health industry.
To learn more about ADHS CLICK HERE
Directly related to the Department's mission, the incumbent will be responsible to supervise and ensure the Bureau of Vital Records (BVR) customer service representatives provide timely application review, issuance, and services to Vital Records customers. The incumbent will assist with Vital Records fraud investigation and enforcement activities.
The statutorily required Vital Records program is highly sensitive and requires adherence to statutorily confidential processing for issuance. Fraud prevention and enforcement for BVR is necessary to ensure accurate registrations and issuance.
What will I be doing in this job?
Managing and directing subordinate staff performing the activities of the Vital Records Operations Section, including customer service functions and records management, assigning work and tasks, as well as employee evaluations
Performing legal/enforcement related activities such as drafting, vetting, finalizing and tracking legal related documents, such as cancellation notices, denials, customer notification letters, search warrants, subpoenas, and court orders. This position will prepare for administrative hearings and informal settlement conferences and testifying at hearings, as necessary
Developing and maintaining policies, procedures, and desk manuals to reflect best practices within statutes and rules
What does this job require?
Thorough knowledge of public sector program administration of a program with complex requirements, including an understanding of strategies that encourage and promote compliance when working with stakeholders
Supervision and management principles and techniques; governing statutes, rules, policies, and procedures
Principles of data quality and customer service techniques, including complex problem solving
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies
Leadership and interpersonal relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies
Establish priorities, critical thinking and problem solving techniques
Excellent oral and written communication skills, organizational skills in achieving assigned objectives
Use of office equipment and computer systems, operate new computer systems and processing equipment
Communicate, collaborate, and provide consultation to staff as well as internal and external customers
Efficiently manage subordinate staff
Complete assigned tasks and projects
Analyze complex situations to determine appropriate solutions
Critical thinking to enhance problem solving
Plan, assign, and coordinate the flow of work within the section
Ability to work in a fast-paced, high volume office setting dealing with the public
Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination
The ideal candidate will have:
Bachelor's degree or 5 years work experience
Management or position in leadership role preferred
Licenses and Certifications?
Driving is required for State Business.
To submit your resume click the APPLY NOW button below
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical and dental insurance plans
Paid vacation and sick time
10 paid holidays per year
Wellness program and plans
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
CLICK HERE for more information on State benefits
To promote, protect and improve the health and wellness of individuals and communities in Arizona.
Health and Wellness for all Arizonians
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.
Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call 602-542-4700 for assistance.
State Of Arizona