Health Program Manager 3(Job Id 51071)

State Of Arizona Phoenix , AZ 85002

Posted 3 weeks ago


"Promoting Health and Wellness for all Arizonans"

Health Program Manager 3

Division of Licensing/Bureau of Vital Records

Location: 150 N. 18th Ave. Phoenix, AZ 85007

COME WORK WITH US! The Arizona Department of Health Services is hiring passionate and dedicated individuals looking to make a difference in the public health industry.

To learn more about ADHS CLICK HERE


Directly related to the Department's mission, the incumbent will be responsible to supervise and ensure the Bureau of Vital Records (BVR) customer service representatives provide timely application review, issuance, and services to Vital Records customers. The incumbent will assist with Vital Records fraud investigation and enforcement activities.

The statutorily required Vital Records program is highly sensitive and requires adherence to statutorily confidential processing for issuance. Fraud prevention and enforcement for BVR is necessary to ensure accurate registrations and issuance.

What will I be doing in this job?

Managing and directing subordinate staff performing the activities of the Vital Records Operations Section, including customer service functions and records management, assigning work and tasks, as well as employee evaluations

Performing legal/enforcement related activities such as drafting, vetting, finalizing and tracking legal related documents, such as cancellation notices, denials, customer notification letters, search warrants, subpoenas, and court orders. This position will prepare for administrative hearings and informal settlement conferences and testifying at hearings, as necessary

Developing and maintaining policies, procedures, and desk manuals to reflect best practices within statutes and rules

What does this job require?

Thorough knowledge of public sector program administration of a program with complex requirements, including an understanding of strategies that encourage and promote compliance when working with stakeholders

Supervision and management principles and techniques; governing statutes, rules, policies, and procedures

Principles of data quality and customer service techniques, including complex problem solving

Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies

Leadership and interpersonal relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies

Establish priorities, critical thinking and problem solving techniques

Excellent oral and written communication skills, organizational skills in achieving assigned objectives

Use of office equipment and computer systems, operate new computer systems and processing equipment

Communicate, collaborate, and provide consultation to staff as well as internal and external customers

Efficiently manage subordinate staff

Complete assigned tasks and projects

Analyze complex situations to determine appropriate solutions

Critical thinking to enhance problem solving

Plan, assign, and coordinate the flow of work within the section

Ability to work in a fast-paced, high volume office setting dealing with the public

Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination


The ideal candidate will have:

Bachelor's degree or 5 years work experience

Management or position in leadership role preferred

Licenses and Certifications?

Driving is required for State Business.

  • Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.12).

To submit your resume click the APPLY NOW button below


The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical and dental insurance plans

Paid vacation and sick time
10 paid holidays per year

Wellness program and plans

Life insurance

Short/long-term disability insurance

Defined retirement plan

Award winning Infant at Work program

Credit union membership

Transit subsidy

CLICK HERE for more information on State benefits

ADHS Mission

To promote, protect and improve the health and wellness of individuals and communities in Arizona.

ADHS Vision

Health and Wellness for all Arizonians

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.

Having trouble applying for this position?

Email or call 602-542-4700 for assistance.

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Health Program Manager 3(Job Id 51071)

State Of Arizona