Health Plan Account Manager - Alabama

Quest Diagnostics Incorporated Birmingham , AL 35202

Posted 2 days ago

Job Description:

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.

In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you'll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

PURPOSE:

Retain and grow a book of business by managing day to day service requirement within the designated health plan customer segment and/or region.

KEY RESPONSIBILITIES:

  • Manage the day to day service requirements for each client.

  • Retention of the business through service excellence

  • Maintains the key operational relationships at the client

  • Contributes to the RFP and contracting processes.

  • Upsells new product offerings and expansions, such as Anchor Tests, Wellness products or IT applications.

  • Develops key organizational links to people and functions that can help resolve client problems.

  • Collaborate with HP Account Executive partners to ensure alignment on priority service issues.

  • Develops financial analysis of denial recovery, contract performance and billing related opportunities.

  • Coordinate medical engagement and policy reviews.

  • Coordinate with IT on eligibility and data agreements.

  • Coordinate with Commercial reps and marketing.

ACCOUNTABILITIES/METRICS:

  • Revenue growth

  • Client retention

  • Contract renewals

  • Requisition volume growth

  • Problem-solving turn around time

  • Strength and quality of key client relationships and internal network

  • Consistency of Quarterly reviews with clients on KPIs.

  • Effectiveness of collaboration with HP Ops on leakage, denials and compliance.

SKILLS:

  • Problem resolution

  • Contract compliance

  • Customer service

  • Excel, Access

  • Billing systems

  • Payor/industry expertise

  • Team-orientation

COMPETENCIES:

  • Customer focus

  • Business acumen

  • Action oriented

  • Organizing

  • Interpersonal savvy

  • Priority setting

  • Time management

EXPERIENCE:

  • BS
  • 3 years+ healthcare/payor experience including problem resolution, service management, relationship management
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Health Plan Account Manager - Alabama

Quest Diagnostics Incorporated