Health Insurance Agent Customer Service Support Specialist

ABOUT INSURANCE ADMINISTRATIVE SOLUTIONS

Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.

JOB SUMMARY: Agent customer service including assisting agents with eApp issues and other questions as well as processing daily, weekly and monthly commissions to agents and maintain agent records.

Candidate must be local. This is not a remote position, at this time.

Primary Responsibilities:

• Assist agents with eApp process.

• Process daily, weekly and monthly commissions.

• Answer phone calls/inquiries from agents and home offices.

• Input new agents, make changes to existing agents on admin system.

• Review daily Agent Load Error lists.

• Assist agents on the Agent Web Portal.

• Troubleshoot, research and solve any commission related problems.

• Coordinate with New Business, Carriers, and Marketing Organizations to resolve License and Appointment issues.

• Research Returned Agent Payments and update demographic information as needed

Primary Skills & Requirements:

• Work independently and with others.

• Good typing (30 wpm minimum preferred) and data entry skills.

• Knowledge of Word and Excel.

• Customer service skills required.

• Excellent communication skills and telephone etiquette.

• Honesty, as well as respect, for the company and its policies and procedures is crucial.

• Customer service and PC experience required.

• Insurance/agency experience preferred.

• Accounting experience preferred (must know the difference between debits and credits).

Schedule:

• Monday to Friday
• 37 hour work week

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.