Health Information Technician

Health Information Technician

CLASSIFICATION/STATUS: Non-Exempt, Full-time, Permanent

IMMEDIATE SUPERVISOR: Manager of Health Information

SUPERVISORY RESPONSIBILITIES: None

PAY RANGE: Band 2 ($18.00-$25.00/hour)

WHO YOU ARE:

YOUR ROLE & IMPACT

As part of a dynamic team at Charles River Community Health (CRCH), a healthcare practice providing comprehensive and compassionate care to underserved communities, the Health Information Technician organizes and evaluates patients health information and records. In addition, they perform a variety of record keeping and clerical duties in support of services provided in an outpatient, as well as other duties as assigned by the Manager of Health Information.

YOUR RESPONSIBILITIES

• Generate and prepare/assemble medical records as requested.

• Organize and evaluate medical records for completeness and accuracy.

• Retrieve and route records to appropriate personnel or department.

• Retrieve charts as needed for special audits and peer review.

• Prepare reports and forms as directed and in accordance with established policies.

• Maintain and search computerized medical records.

• Knowledge of chart control, access and storage in accordance with established policies and regulations.

• Knowledge of medical records regulations and release of health information.

• Prepare copy of records when presented with properly completed medical release forms.

• Consult manager, lead, other team members, and appropriate resources to solve health information questions.

• Receive incoming correspondence and review/forward to appropriate department or staff.

• Receive, screen and coordinate telephone calls from patients and healthcare providers.

• Communicate with medical staff, health care team members and patient departments.

• Perform scanning and uploading of medical charts.

• Perform a variety of administrative duties including but not limited to: answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.

• Cross train and assist as requested in other parts of the department functions.

• Provide excellent customer service to all internal and external customers.

• Attend mandatory Epic trainings and assessments as needed.

• Work on Epic In Basket, Overlays, Duplicate Charts, ROI work queues and related work queues.

• Perform chart corrections, including erroneous encounters, noted and merging duplicate charts.

• Work on Interface Errors & Incoming Messages/No-linked patients errors.

• Attend CTC HIM workgroup meetings as required.

• Other duties as assigned by the Manager of Health Information.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• High School Diploma or equivalent required. Associate Degree and/or certificate program preferred.

• Bilingual: English/Spanish speaking preferred.

• At least one year of experience within the last three years in a comparable job classification required.

• Knowledgeable about and compliant with HIPAA regulations; maintains strict confidentiality of client information.

• Complies with Infection Control, Standard Precautions and OSHA standards for the healthcare professional.

• Able to wear personal protective equipment (e.g., face mask, goggles, latex/non-latex gloves) as needed.

• Ability to work effectively within role independently and with other team members required.

• Ability to organize and complete work in a timely manner required.

• Ability to read, write and effectively communicate in English required.

• Ability to understand medical/surgical terminology required.

• Demonstrated interpersonal communication skills required.

• Demonstrated analytic and problem solving skills required.

• Must be self-reflective, open to feedback, and able alter communication style based on the audience.

• Must be hands-on, serving as a role model for others in the department.

• Must be able to work in an environment where there are constant interruptions.

• High level of integrity and transparency required.

• Experience in diverse culture preferred.

• Physical demands: stooping, turning, bending, squatting, kneeling and the ability to lift up to 10 pounds; constant/repetitive standing; requires normal, correctable vision and hearing, and the ability to accurately discern color as necessary to perform job functions.

WHO WE ARE & WHAT WE DO

The mission of Charles River Community Health (CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

We are a Community Health Center providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing access to quality and compassionate care to the underserved, you will find your career rewarding and impactful. As Health Information Technician, you will be part of a dynamic team and will find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

Medical & Dental Insurance

Short & Long-term Disability Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.