Health Information Clerk - Ophthalmology - Full Time 8 Hour Days (Non-Exempt) (Union)

The Health Information Clerk provides medical records/clerical support to department/unit or clinic. Including but not limited to: maintaining confidentiality of medical records, control access to file room, ensure that records are signed out and returned, scan medical records into designated EMR. Able to navigate and obtain data from the designated EMR. Create, prep and retrieve patient charts. Various duties such as filing, copying, and answering customer calls. Ensures Charts are stored/maintained in compliance with HIPAA regulations.

Essential Duties:

• Locating, retrieving, requesting, logging, delivering, filing, prepping and scanning of medical records and/or reports

• Answers/processes telephone requests

• Assists Medical Staff in completion of records

• Charge retrieval

• Filing loose documents

• Maintains the department in a neat, clear and orderly manner with special attention to personal work area.

• Collect and prepare all medical records for scanning into EHR system

• Ensure daily chart runs are performed on a scheduled basis

• Print daily clinic schedules for reference when organizing records to be scanned

• Sort gathered charts/documents according to physicians daily schedule while making notes of missing or incomplete records

• Prepare setting of COR Scan module for receipt of medical records to be scanned

• Scan all documents directly into patient record or batch as appropriate

• Ensure quality control of electronic documents images on a daily basis. Adjusts and deletes images as needed

• Responds to medical records requests and supplies appropriate information as requests. Ensures signatures and authorizations are on file

• Answers calls and takes messages in accordance with department and hospital policies.

• Maintains 100% accuracy in prepping of Outpatient/Clinic Charts (i.e., correct document in the correct patient visit; correct patient in respective chart)

• Assist medical, hospital staffs and visitors promptly and efficiently

• Understands and practices proper release of information for patients and/or requestors, maintaining confidentiality policies

• Understands Suspension Process and how to remove a physician from the suspension list

• Understands hospital Dictation System and how to look up dictations

• Monitors individual sent and received tasks on a daily basis

• Demonstrates an understanding of policies and procedures and priorities, seeking clarification as needed

• Monitors, flags and stamps of unsigned verbal/telephone orders of in-house charts

• Participates in continuously assessing and improving departmental performance

• Understands Cerner Functionality Standards

• Sorts and distributes incoming fax communication

• Serves as liaison with Records management vendors to store and retrieve charts as needed.

• Picks up and distributes mail, is familiar with handling of urgent mail.

• Performs other duties as requested/assigned by Director, Supervisor or designee

Required Qualifications:

• High school or equivalent

• Organization/time management skills.

• Demonstrates ability to effectively work with physicians, staff, and patients.

• Demonstrate excellent customer service behavior.

• Ability to communicate effectively, written and orally.

• Demonstrates ability to understand policies and procedures and priorities.

Preferred Qualifications:

• Clerical and/or customer service experience.

Required Licenses/Certifications:

• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $17.00 - $28.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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