Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
We have an opening for a Health Educator that will be responsible for responding to inbound inquiries for disease management or medication alert programs. Primary duties may include but are not limited to:
Provides information to members eligible for disease management or medication alert programs.
Makes outbound attempts to program members to provide health information according to program standards.
Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.
Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
Assists with increasing participant's motivational level by addressing barriers and assessing needs.
Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
Conducts behavioral assessments to identify individual member knowledge skills and behavioral needs.
May coordinate with others in the multi-disciplinary clinical team.
Requires BA/BS in appropriate field of specialization; 2 years of related experience in direct care health education exercise instruction or patient education; certification or advanced certification and/or license appropriate to field of specialty as required; or any combination of education and experience, which would provide an equivalent background.
Prior experience in health coaching disease management in a call center environment and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
Experience educating members with chronic illnesses is desired.
This position may work from our Indianapolis, IN; Richmond, VA; St. Louis, MO or Woodland Hills, CA offices. May work remotely.
Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers.
An Equal Opportunity Employer/Disability/Veteran