Health & Counseling Services Student Worker

Position Title Health & Counseling Services Student Worker Posting Number Division Health Services Department Student Development & Engagemt Location Erie, Pa Position Summary

Career Readiness Learning Objectives:

Communication: Another career goal could be to enhance your interpersonal and communication skills. Working at the front desk of a university health and counseling center involves constant interaction with a diverse range of individuals, including patients, medical staff, and other university staff members. By striving to provide excellent customer service, effectively communicate information, and handle inquiries and complaints with empathy and professionalism, students can develop strong interpersonal and communication skills that are essential in any career, particularly in healthcare and customer service-oriented fields.

Equity and Inclusion: Students develop skills in dealing with diverse individuals, addressing concerns, and resolving conflicts professionally and empathetically.

Professionalism: Students can strive to provide exceptional customer service to all visitors and callers at the Health and Counseling Center. This helps them develop skills in dealing with diverse individuals, addressing concerns, and resolving conflicts professionally and empathetically. Students must maintain strict adherence to patient confidentiality and privacy regulations (such as HIPAA) while handling medical records, appointments, and inquiries. This helps them understand the importance of safeguarding sensitive information and follow all necessary protocols.

Students can improve organizational skills to efficiently manage tasks and responsibilities at the front desk. They learn to prioritize duties, create schedules, and utilize productivity tools to ensure timely completion of administrative tasks while also attending to visitors and phone calls.

Students learn to maintain a professional demeanor, dress appropriately, and adhere to the health and counseling center's code of conduct and policies. Students learn to display integrity, honesty, and ethical behavior in all interactions with colleagues and visitors.

Teamwork Students learn to foster a collaborative work environment by actively participating in team discussions, contributing ideas, and supporting colleagues. Students learn to develop effective teamwork and collaboration skills to enhance overall productivity and create a positive work atmosphere.

Technology: Expand their knowledge of the healthcare system and available resources. Students should take the initiative to familiarize themselves with the Health Center's services, EMR usage and referral procedures. This will not only benefit their own understanding of the healthcare system but also enable them to assist patients more effectively by providing accurate information and guiding them to the appropriate resources. Additionally, students can explore opportunities to learn about healthcare trends, emerging technologies, and public health initiatives to stay informed about the broader healthcare landscape.

Health and Counseling Center Front Office support including but not limited to:

• Supervise and manage front desk while providing back-up and lunch coverage when the Administrative Support Specialist is out of the office

• Answer incoming calls per office protocol

• Greeting employees/students/parents

• Assist with registration procedures for health and counseling services (including scheduling appointments, maintaining confidentiality, etc.)

• Assess if a student is in a medical or mental health crisis and manage situation appropriately according to office protocol

• Assist with office administrative support such as data input into Word/Excel, filing paperwork, scanning documents, Electronic Medical Record support, etc.

• Assist with compiling weekly/bi-weekly Health Center data

• Keep Inventory of office forms, supplies, etc.

• Update and replace forms on regular basis or as needed

• Assist with restocking of clinical supplies

• Assist the Health & Counseling Office as well as Active Minds

• Supervision of Health Center run clubs (Common Bonds, Gannon's American Red Cross, and Tru+ (the offices' associated student organizations) with educational outreach programming, which may include tabling on campus, planning/scheduling speakers, assisting with presentations

• Assist with our social media pages and promotion of Health and Counseling events (creating flyers, etc.)

• Other assignments and duties as assigned

Required Qualifications

• Interest in physical and mental health issues, and well-being

• Excellent communication skills

• Independent judgement and critical thinking skills

• Ability to multitask in busy setting

• Maintain confidentiality

Preferred Qualifications

• Proficient in Microsoft Office Suite

Physical Demands

N/A

Posting Detail Information

Number of Vacancies 1 Job Posting Open Date 04/18/2024 Job Posting Close Date 05/19/2024 Special Instructions to Applicants

Applicants please email resume or qualifications to Heather Goodenow at goodenow002@gannon.edu