Health Coordinator

Renown Health Reno , NV 89510

Posted 2 months ago

Nature and Scope:

The incumbent functions as a representative of Hometown Health to provide appropriate responses to its customers and consumers regarding Plan benefits to include, but not limited to eligibility, provider network, referral and authorization process, claims payment, as well as policies and procedures. This will be done in a consistently service-oriented manner to provide the highest level of satisfaction.

The incumbent also functions as a representative of the Renown Medical Group. Per local, statewide or nationally determined protocol and physician peer-reviewed recommendations, or in compliance with those initiatives or regulations, the incumbent will have the following responsibilities:

  • Identify the unique health care needs of individuals in targeted cohorts

  • Assists customers in utilizing resources, including scheduling appointments and assisting with completion of applications for programs for which they may be eligible

  • Advises customers on issues related to diagnostic/preventive screenings, such as breast cancer screening, pap smears, colorectal, or diabetes screenings. Also, advises on issues related to improving general health in regards to nutrition, physical activity and/or tobacco cessation, as well as referring on issues related to mental health, substance abuse

  • Performs chart review and assessment of care gaps or opportunities, and effectively communicates care gaps to customers and/or care team members

  • Assists with communicating plans and goals set by the care team, and assists with disease prevention and management, social determinants, and issues related to self-care

  • Assists customers in creating a healthy vision and goals for their health & wellness program. Refer to nurses, social workers and pharmacists as indicated by patients' needs

Knowledge, Skills & Abilities:

  • Ability to exercise appropriate response procedures on inquiries, complaints and e-mails needing review and additional follow up prior to providing responses

  • Communicates well with customers in person, by phone, or in writing, including the ability to deliver effective telephonic and in person coaching in a manner that promotes positive behavior change

  • Ability to adapt various coaching and education methods to accommodate the unique physical, psychosocial, cultural, age-specific needs of each customer served

  • Superior customer service behaviors and standards

  • Demonstrated professionalism and diplomacy with interacting with customers of all ages, their families, physicians, physician office staff and other health care providers in the accurate collecting of demographic, clinical and financial information in person or via telephone interviews

  • Keeps abreast of community resources to assist patients with social determinants of health, such as transportation, food, housing and obtaining necessary medications

  • Knowledge of health care processes and procedures

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications:Requirements - Required and/or Preferred

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English.

MA license (CMA, RMA), Certified Nursing Assistant (CNA), Certified Pharmacy Technician, or a Bachelor's degree in a health related field required.

Experience:

Requires two years of experience in a position involving customer service.

One (1) year of experience in a position directly or indirectly associated with group health benefits, or medical back office experience preferred.

Ability to speak Spanish preferred.

License(s):

Certification(s):

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Coordinator 001308

Banfield Pet Hospital

Posted 7 days ago

VIEW JOBS 1/9/2021 12:00:00 AM 2021-04-09T00:00 Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS * Live and exemplify the Five Principles of Mars, Inc. within self and team. * Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. * Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. * Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. * Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services * Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. * Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. * Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. * Conduct administrative functions as necessary. * Other job duties as assigned. THE FIVE PRINCIPLES * Quality - The consumer is our boss, quality is our work and value for money is our goal. * Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. * Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. * Efficiency - We use resources to the full, waste nothing and do only what we can do best. * Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership * Customer Focus * Peer Relationships * Integrity & Trust * Action Oriented * Listening Functional * Preventative care and OWPs * Communication Skills * Client Service Skills * Priority Setting * Time Management CAPABILITIES AND EXPERIENCE (CAN DO) * Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. * Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. * Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. * Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. * Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. * Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. * Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. * Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILL DO) * Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. * Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. * Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. * Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. * Independence - Able and willing to perform tasks and duties without supervision. * Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS * Ability to work at a computer for long periods of time. * Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) * Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. * Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. * The noise level in the work environment is moderately high. * Requires sufficient ambulatory skills in order to perform duties while at hospital. * Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. * Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. * Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING * High School Diploma or equivalent preferred. * Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. * One year related experience required with customer service preferred. * Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. Vet Service Clinic pet health animal care Banfield Pet Hospital Reno NV

Health Coordinator

Renown Health