Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Health Concierge

Expired Job

Aetna Inc. High Point , NC 27261

Posted 2 months ago

Job Description:

POSITION SUMMARY

Provides targeted, personalized service based on a holistic view of the member, benefits, health information and through engagement. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence.

Fundamental Components:

Answers questions and resolves issues as a (single-point-of-contact) based on phone calls, plan sponsors, PSS/ISO, members and providers.

BACKGROUND/EXPERIENCE desired:

Customer Service experience in a non-transaction based environment.

Effective, articulate and clear communication skills, both verbal and written

Effective organizational skills and ability to manage multiple tasks.

Must be able to listen, type documentation and research at the same time.

Spanish Bi-lingual (not all 20 but would like 5-10).

Ability to work until 6pm EST, Monday

  • Friday.

Professional and courteous.

Analytical thinker.

EDUCATION

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

FUNCTIONAL EXPERIENCES

Customer Service

  • Member Services

  • Traditional Products/1-3 Years

Customer Service

  • Production Environment/1-3 Years

Communications/Member communications/1-3 Years

TECHNOLOGY EXPERIENCES

Aetna Applications/1-3 Years/End User

Desktop Tools/Microsoft Outlook/1-3 Years/End User

Experience//1-3 Years/End User

REQUIRED SKILLS

General Business/Communicating for Impact/FOUNDATION

Service/Creating a Differentiated Service Experience/FOUNDATION

Service/Providing Solutions to Constituent Needs/FOUNDATION

DESIRED SKILLS

Leadership/Driving a Culture of Compliance/FOUNDATION

Service/Improving Constituent-Focused Processes/FOUNDATION

Technology/Leveraging Technology/FOUNDATION

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe.

We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe.

We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail.

Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Health Coach Wellness

Aetna Inc.

Posted 7 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Job Description POSITION SUMMARY The Wellness/Health Coach utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members in decisions related to achieving and maintaining optimal health status. Fundamental Components: Previous coaching experience preferred including face to face, 3-5 years of coaching experience. Experience in wellness related areas such as weight management, tobacco cessation, stress management, nutrition, physical activity or health lifestyle behavior change. Background in motivational interviewing, active listening skills, mindfulness based and other evidence-based coaching techniques preferred. Experience in facilitating patient/client positive behavioral change. Ability to work with a multidisciplinary team. Excellent computer skills including MS Office applications such as Excel, Word and Outlook. Demonstrated ability to communicate, problem solve, and work effectively with people, use good judgment in challenging situations. BACKGROUND/EXPERIENCE desired: 3-5 years of coaching experience. Experience in wellness related areas such as weight management, tobacco cessation, stress management, nutrition, physical activity or health lifestyle behavior change Background in motivational interviewing, active listening skills, Transtheoretical Model, mindfulness based and other evidence-based coaching techniques preferred. Experience in facilitating patient/client positive behavioral change. Ability to work with a multidisciplinary team. Excellent computer skills including MS Office applications such as Excel, Word and Outlook. Demonstrated ability to communicate, problem solve, and work effectively with people, use good judgment in challenging situations. EDUCATION The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience. TECHNOLOGY EXPERIENCES Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User REQUIRED SKILLS Benefits Management/Applying Life Cycle Intelligence/FOUNDATION Benefits Management/Encouraging Wellness and Prevention/ADVANCED Technology/Leveraging Technology/FOUNDATION DESIRED SKILLS General Business/Turning Data into Information/ADVANCED Leadership/Collaborating for Results/ADVANCED Telework Specifications: Considered only for current internal teleworkers (in any area), or onsite resources in Hartford, CT, Sugarland, TX, Sandy, UT, and High Point, NC. Option for telework will be evaluated after a certain period of employment ADDITIONAL JOB INFORMATION Provide recommendations for healthy behavior changes according to established protocols Establish plan of care based on members health status, and educational and support needs based on assessment Assist members in weight management, quitting tobacco, stress management, nutrition, physical activity and other healthy lifestyle behavior change programs Identify co-morbid conditions, hospitalizations, prescriptions, and other factors that could impact the coaching and support needs of the member outside the scope of the health coaching program Support clinical integration and collaboration on members care plan in conjunction with other health professionals Refer cases needing more intensive management when indicated to condition management, etc. Facilitate group meetings. Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately. Aetna Inc. High Point NC

Health Concierge

Expired Job

Aetna Inc.