The Health Coach is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic and acute care needs. Health Coaches engage patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors.
The Health Coach's primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients and their families. Health Coaches build relationships with patients in a clinical setting, learning the patient's health goals while checking their vitals, engaging the patient in long-term lifestyle changes while helping them more immediately in sick visits, and actively listening to and supporting the patient, then coordinating a hospital or specialist service when necessary. Health Coaches work alongside medical providers, other health coaches and a behavioral health specialist in a collaborative, empathetic team to build these relationships.
Reporting to the Clinical Team Manager, Health Coaches take on specific clinical, coaching, and operational responsibilities:
Actively engage a panel of patients and facilitate the implementation of their customized care plans
Greet patients and families in reception, bring them back to rooms, facilitate the creation of an agenda, and work with the patient to ensure a pragmatic care plan is established.
Implement a range of patient-centered skills including: capturing relevant information about the patient's health and healthcare experience, taking vitals, collecting measurements, administering point-of-care testing, and performing standard screening assessments
Take responsibility (in partnership with providers) for the health of a population of patients and monitor and track whether those patients are up to date on preventive measures
Learn about the chronic health conditions that span the patient population
Provide patient education on chronic disease management on which the health coach will be trained
Establish meaningful healing relationships with members and families
Learn to employ confidence-promoting techniques in patient communication and develop patient self-efficacy to better manage health
Communicate with patients by phone and email and invite in the physician when necessary.
Help patients understand their chronic conditions, why they matter, and how they can manage them
Coach patients using an action-planning model based on motivational interviewing techniques
Collaborate with other team members to facilitate group events and classes for patients
Provide administrative support in order to assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, sharing or transferring information with the patient's internal and external care team
Help to field incoming phone calls, handle front desk inquiries, ensure general upkeep of the clinical space, and participate broadly in the daily operations of a primary care practice
Learn core insurance benefits to ensure patients take full advantage of them and are well-connected with insurance specialists
Present on areas of interest/expertise in health and wellness to team members and patients
Contribute to open team forums on problems and process improvements by listening, sharing input and ideas, and enacting decisions and plans.
Fluency in Spanish highly preferred
Experience in a service environment
Able to articulate Iora values in relation to service and performance
Interpersonal communication skills with exceptional listening abilities
Compassionate, kind, and open-minded
Written communication skills
Excited about joining a young organization transitioning from its start up phase to one with more structured processes
Some clinical experience is a plus, such as EMT, MA, CNA, or Phlebotomy certification
About Iora Health
Iora Health is restoring humanity to healthcare by building a simple yet radically-different primary care model from scratch: we know each of our patients as true individuals, and proactively provide the unique combination of care, support, and inspiration they need to live their best life.
The Iora Health (www.iorahealth.com) model of health care changes everything payment, staffing, processes, IT systems, and culture. We have no status quo to defend, no arcane rules we must follow. We are a fast-paced, fresh-thinking, high-growth company building a better model of health care delivery.
Iora Health patients enjoy the benefits of improved access to care, non-office based encounters (e.g. phone, video chat, email, walking groups, etc.), an accessible and transparent medical record, and robust educational offerings. Iora Health practices offer smaller panel sizes, closer relationships between patients and care teams, no billing or coding, and the opportunity to lead systemic change in health care delivery while working with a true team.