Health Center Coordinator, Roosevelt High School (1.0Fte)

Purpose

The Health Center Coordinator provides administrative, outreach, service, and partnership coordination support to the School-based Health Center. Administrative functions include patient registration, scheduling, check-in, and other clerical tasks. Outreach and service coordination functions focus on engaging students, families, school administrative staff, and the school community in support of general population health to promote the services of the School-based Health Center. Partnership coordination includes developing and maintaining existing collaboration and partnerships with school staff, administration, and community organizations. This position will work in partnership and joint accountability with other School-based Health Center program team members to achieve Neighborcare Health's Mission, Guiding Principles and Goals.

Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program

Key responsibilities:

Administrative:

• Coordinate schedules of all providers in the Health Center, ensuring all students arrive for appointments, are checked in appropriately, and are seen according to their needs and the needs of the providers. Providers may include Medical, Mental Health, Dental, and other clinic professionals.

• Coordinate scheduling for providers and students aligning appointments with school-specified classroom times.

• Manage and adjust scheduling as necessary to maximize efficiency and patient access. This includes the management of patient no-show appointments and frequent rescheduling of appointments to ensure full appointment utilization.

• Admin duties and scheduling requirements will vary among school grade levels.

• Manage inventory of office supplies, including ordering, invoicing, receiving, and stocking supplies. Work in partnership and joint accountability with other Health Center staff to reduce costs and increase efficiencies, frequently evaluating the budget to reduce costs.

• Oversee/perform all day-to-day administrative clinic tasks, including but not limited to answering telephone and email inquiries, greeting Health Center visitors, managing/adjusting clinic flow as needed, and maintaining student health records through electronic health record system(s) and tracking sheet.

• Prepare charts and accounts on a daily basis as applicable.

• Check insurance eligibility and scan Medicaid, Medicare, and private insurance cards.

• Support and coordinate processes necessary for site supply of vaccinations including monitoring and reporting of equipment temperature and status, participating in vaccine audits, and ensuring up-to-date record keeping.

Outreach:

• Coordinate and lead targeted outreach activities focused on promoting, integrating, and informing students, families, school staff, and the general school community about the School-based Health Center services.

• Cross-school referral coordination (i.e. meeting and maintaining working relationship with neighboring school nurses/counselors/admin/social workers to create a network from which referrals can be obtained and care coordinated).

• Prepares clinic to open and close for business in a timely manner, in accordance with the clinic's posted schedule.

• Under Health Center Administrator direction, coordinate and/or perform basic educational outreach activities focused on health promotion and health education to students and families.

• Health Education Content Creation and Implementation

• Creating lesson plans, fielding health education interest, coordinating with students on areas of interest, and coordinating with teachers to design lessons that are age/class appropriate.

• General school health promotion (i.e. disseminating health information to families, students, teachers, and administrators)

• Coordinating public health education and prevention strategies (i.e. organizing flu shot clinics, active outreach to students/families who are behind on vaccinations, disseminating information to families on COVID-19, and coordinating with school administrations to provide care for students in need).

• Develop and manage materials and announcements associated with School-based Health Center outreach activities.

Service Coordination:

• Serve as the primary point of contact for referrals and service inquiries from school staff and families for School-based Health Center services.

• Attend school meetings related to identification and coordination of health support services for students.

• If patient needs are outside the scope of Health Center services, educate patients, school staff, and families on other health care and basic support services available in the community and within the school through student support/intervention systems.

• As a knowledgeable resource to patients, navigate community resources to better understand what to offer patients depending on need

• Perform other duties as assigned by the Health Center Administrator including (but not limited to):

• Providing remote and in-person coverage at other SBHC sites

• Additional support to main clinics when requested if time allows

• Assisting in orienting and training new staff members.

Professional Leadership:

• Partner with Site team and Seattle Public Schools (SPF) staff to develop a culture of collaborative team work, problem solving, positive communications, engagement, and flexibility.

• Lead regular clinic/school staff meetings

• First in line to help/solve patient complaints.

• Implement new policies and procedures.

• Maintain professionalism and confidentiality in administration and patient care areas.

Required for this job:

• Ability to effectively perform job duties under high levels of activity, variety of conditions and restraints

• Ability to prioritize and follow through with administrative and service coordination tasks

• Ability to demonstrate excellent verbal communication skills and customer service

• Ability to develop meaningful and appropriate relationships with students, school staff and families

• Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision

• Ability to develop successful interpersonal and professional relationships with diverse populations (leaders, clinical, non-clinical staff, SPS staff and/or additional Community Based Organizations)

• Strong organizational skills to prioritize multiple tasks

• Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements

• Ability to maneuver through multiple electronic systems with attention to detail

• Ability to understand and maintain productivity expectations and generate solutions to overcome any barriers

• Proficient with MS Office Suite and general computer use

EDUCATION

Required: High School diploma or equivalent

Preferred: Associate's or Bachelor's degree

Years of Relevant Experience Preferred:

• Administrative work experience or experience at a high volume medical office

• Experience in social service outreach

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments

Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients

• Serving each other

• A warm welcome

• Caring

• Respect

• Working together

• Trusting Relationship

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Compensation

• The wage range for this position is minimum $19.97 up to $25.37 maximum.

• Compensation will be determined based on years of relevant experience.