Duke Children's Specialty Services of Fayetteville Health Center Administrator / Nurse Manager (Dual Role)
Provide overall administrative and nursing direction and oversight for policies, procedures and programs of a complex, multi-discipline pediatric and adult ambulatory clinic/practice. Provide administrative direction and coordination for all activities within a pediatric specialty site. Maintain liaison with all levels of administration, physicians and outside organizations to coordinate clinic/practice business, accomplish directives and to facilitate the resolution of problems.
Review current and future staffing needs to ensure budget management
Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.
Complete Labor Management Forms and present to committee
Establish schedules, task assignments and allocation of man power, space andequipment to ensure conformance with departmental commitments.
Individual employee rounding
Create and maintain employee files
Manage meetings and follow-up: monthly staff meeting, manageroperation meetings,provider meetings
Maintain liaison with all levels of administration, physicians andoutside organizationsto coordinate clinic/practice business, accomplish directives and to facilitate the resolution of problems
Manage invoices for clinic expenditures and reconcile procurementcard purchases.
Determine fiscal requirements, make projections and prepare thebudget; monitor,verify and reconcile expenditure of budgeted funds; prepare financialstatements reflecting statusof programs and activities; ensure compliance with University policies and procedures.
Manage purchase order requisitions
Review monthly financial expenditures' supplies and HR staffing
Communicate andcollaborate with clinic's medical director, regionaladministrator, and departmental leadership to ensure best practice forworkflow andcommunication.
Coordinate and document all required drills
Review monthly clinic budget, balance score card and patient volumesandvariances. Complete variance reports and submit.
Identify best practices for performance improvement processes andprojects
Ensure Joint Commission, Infection Control, OESO, DUHS, PDC, NCBON, AAMA and AMT Guidelines and Regulations are met.
Oversight of multi-specialty nursing and ultrasound servicesdelivered.
Analyze, develop and maintain an effective and efficient nursing caredelivery systemthat reflects patient and family needs across the continuum; achievingdesired outcomes.
Promote education for patients, patient families and the community;participate indirect patient care activities as a targeted strategy for role modelingor information gathering.
Identify clinical operational needs; manage appropriate level ofequipment andsupplies and monitors equipment maintenance.
Liaison to Department of Pediatrics/ Collaboration with ClinicalOperations Director
Assess the environment and make recommendations to ensure optimalpatientcomfort, safety and compliance with various regulatory bodies (OSHA,JCAHO, etc.).
Cultivate exemplary customer service throughout the organization;promote effectivecommunication skills to include, but not limited to problem solving,assertiveness, and support forteam members, feedback, active listening and conflict resolution.
Develop andimplement processes to enhance clinic operations and practices forongoing quality improvement.
Develop, document, implement and monitor written policies andprocedures reflectiveof the ambulatory health care site mission settlement and objectives.
Be available on-callfor emergencies involving the facility, staff members, patientsand supplies (such as medication/vaccines).
Direct the compilation of and/or prepare operational and financialreports andanalyses setting forth progress, adverse trends and appropriaterecommendations or conclusions.
Develop operating policies and procedures for the Health Center;conduct meetingswith subordinates to ensure compliance with established practices;implement new policies andkeep employees abreast of current changes and standards.
Address all issues asthey arise throughout theday, such as equipmentmalfunction,personal issues with staff, clinic issues, patient issues
Monitor in basket
Transfer files for all secondary reads
Perform other related duties incidental to the work described herein.
Knowledge, Skills, and Abilities
Strong knowledge of pediatric specialty.
Experience managing a medical practice.
Ability to move throughout the clinic environment during the duration of the shift.
Ability to establish and maintain effective working relationshipswith patients andclinic staff
Ability to independently seek out resources and work collaboratively
Abilityto work under time pressures in a busy clinic environment
Ability to handle multiple assignments, conflicting demands orpriorities.
Ability to react quickly and immediately respond to emergencies.
Work requires a general business background generally equivalent to abachelor's degree in a business or healthcare-related field.
.Bachelors of Science in Business preferred. Bachelors of Science in Nursing is strongly preferred OR AN EQUIVALENT COMBINATION OF
Work requires 1 year of related administrative or clinic/practicemanagement experience to acquirecompetence in applying general operational practices, personnelpractices, accounting andbudgeting principles and coordination of clinic administrativefunctions.
Proficiency in Microsoft Office Suite.
Excellent verbal and written communication skills.
Self-motivated and directed.
Ability to partner with staff and faculty across the department andthe Duke organization
Develop Budget Recommendations
Prepare budget requests & written narratives
Review expenses against budget
1.Financial Care Counselor
4.Certified Medical Assistant
Must be able to work under time pressures in a busy clinic/office environment.
Must be present on site for 8 hour shifts during standard business hours.
Must participate in group activities requiring interpersonal skills & cooperation.
Must work as late person when scheduled or according to business needs
Must be able to react quickly and immediately respond to emergencies.
Must travel between locations on needed basis.
Must be able to handle multiple assignments, conflicting demands & priorities.
Must maintain attention to detail over extended period of time.
Must be continually aware of variations in changing situations.
Must be able to move throughout office environment throughout day.
Must be able to lift 10 lbs.
Must be able to push/pull 10 lbs.
Must be able to carry 10 lbs.
Must be able to reach for objects by extending arms.
Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, gender, gender expression, genderidentity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robustexchange of ideasan exchange that is best when the rich diversity ofour perspectives, backgrounds, and experiences flourishes. To achievethis exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals arerespected, and that all voices are heard. All members of our communityhave a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.
Work requires a general business background generally equivalent to abachelor's degree in a business or healthcare-related field.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Level IWork requires 1 year of related administrative or clinic/practicemanagement experience to acquire competence in applying generaloperational practices, personnel practices, accounting and budgetingprinciples and coordination of clinic administrative functions.Level IIWork requires 3 years related administrative or clinic managementexperience to acquire competence in applying general operationalpractices, personnel practices, accounting and budgeting principles andcoordination of clinic administrative functions.Level IIIWork requires 5 years related administrative or clinic managementexperience to acquire competence in applying general operationalpractices, personnel practices, accounting and budgeting principles andcoordination of clinic administrative functions.