Health Care Services Supervisor

Conduent Somerset , NJ 08873

Posted 6 months ago

The Patient Access Solutions group is nationally recognized for its planning, content, and process expertise in the design and management of compliant, streamlined reimbursement and patient assistance programs. The Patient Access Solutions group is dedicated to delivering the highest-quality, leading-edge services so patients can experience the best possible medical outcomes.

The Health Care Services Supervisor is responsible for assisting in the overall management of the representatives and the management of specific programs to ensure that internal client goals and objectives are met. Aids in handling call volume, as well as email/ white-mail as needed, to assist in meeting objectives.

Primary Job Responsibilities:

  • Exhibits a proactive approach ensuring that goals of the department are met by aligning work priorities with those set by the Operations Manager.

  • Works with the Operations Manager and the Client Services Program Managers to ensure success of programs.

  • Responsible for daily maintenance of the campaign including recalls, duplicate dispositions, skips, missing calls, etc.

  • Accountable for the development of the assigned representatives.

  • Handles escalations from representatives to either resolve or further escalate to the Operations Manager.

  • Ensure that program goals are proactively communicated to each representative.

  • Coaches representatives daily to aid in achievement of performance goals.

  • Reviews and analyzes reports to identify goals that are not being met and use data to address performance issues.

  • Assists in training new hires and remedial training for current representatives as needed.

  • Handles representative questions and concerns.

  • Responsible for walking the call floor and creating a presence and handling all representative questions and concerns in timely manner.

  • Ensures that high call standards are maintained through appropriate monitoring and coaching of representatives.

  • Responsible for completing monitoring sessions as needed.

  • Accountable for answering/placing calls during high volume or team absences in order to meet program goals.

  • Understands the on-line statistics from the appropriate systems and ensures data is accurate and delivered to the Operations Manager on time.

  • Monitors daily productivity reports.

  • Writes development plans and objectives for underperforming representatives.

  • Works with Training and Quality to ensure representatives are delivering quality work.

  • Identify areas for improvement in regards to operational or program efficiencies.

  • Handle any payroll issues for representatives.

  • Follow escalation policies.

  • Adhere to company policies.

Qualifications:

  • 1 years supervisory or team lead experience required.

  • Prior experience in a call center highly preferred.

  • Excellent verbal and written communication and listening skills.

  • Well-developed problem analysis and decision-making skills.

  • Strong ability to function effectively working independently and in a team environment.

  • Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously.

  • Strong computer and keyboard skills, with proficiency in Microsoft Office Suite including Word, Excel and Outlook.

  • Demonstrated effective organizational and time management skills.

  • Self-motivated and results oriented.

  • Demonstrated ability to learn, retain, analyze, and articulate complex information.

Education:

  • Bachelor's degree or an equivalent combination of education and/or experience preferred.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today!

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

'1802869


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Residential Supervisor

Twin Oaks Community Services

Posted 2 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Join our team today and immerse yourself in a rewarding career for years to come! As a Residential Supervisor, you will work in a residential group home setting in Union, Somerset County, NJ. The group home provides a supervised residence for three developmentally disabled adult females. Support services help residents gain independence and become contributing participants in their community. Responsibilities: * Train and coordinate direct care staff, particularly evening shift * Formulate monthly progress reports on each consumer in conjunction with staff * Work with physicians, psychiatrists, and other medical personnel to coordinate consumers' health care needs * Share on-call responsibility with Program Supervisor * Provide shift coverage as needed * Participate in the formulation of consumer's treatment plan * Coordinate maintenance of the program and its vehicles * Supervise, guide and direct consumers within the home * Recognize behavioral signs indicating potential emergency & take immediate action by reporting to appropriate staff * Crisis Intervention as needed * Direct and assist consumers in preparing for group activities * Provide and participate in any social and recreational activities * Oversee distribution and documentation of all medications scheduled during shift * Record significant shift happenings/observations in daily log * Ensure that the administration and documentation of all medications scheduled during the shift are accurate * Participate in bi-weekly staff meetings and other meetings directed by the Program Supervisor * Participate in on-going training to learn various behavior management methods and techniques * Availability in emergency situations on a 24-hour basis Benefits: * Competitive salary * Medical and dental insurance * Vision plan * Retirement plan * Flexible spending plans * EXCELLENT time benefits * Opportunity for personal and career growth * Team oriented environment – we practice the FISH! Philosophy Requirements Qualifications: * High School Diploma plus two (2) years' experience working with developmental disabilities * Associates Degree plus one (1) year experience working with the developmental disabilities * One (1) year supervisory experience in a mental health or social science field All positions require a valid driver's license, pre-employment drug screening and criminal background check. All candidates, if hired, will be expected to cooperate with Twin Oaks and The Department of Human Services in all inspections and investigations. Twin Oaks Community Services considers applicants for all positions without regard to: race; color; religion; sex; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status. Apply On-lineSend This Job to a Friend Questions? Contact our HR Recruiter at 609-845-3738 or recruiter@oaksintcare.org Contact Us Access Center: 1-800-963-3377 Administrative Office: 609-267-5928 Locations Quick Links * Donate * About Us * Adult Services * Child and Family Services * Careers * Employee Resources * Privacy Policies Stay Connected Sign up to receive news and updates © Copyright 2012 - | Oaks Integrated Care Inc. | All Rights Reserved FacebookTwitterLinkedinFlickrInstagramRss Twin Oaks Community Services Somerset NJ

Health Care Services Supervisor

Conduent