Health Care Receptionist - CA - On Site

Position Summary

Our client is a fast-growing organization that provides patients with a modern solution for urgent medical treatment and routine healthcare to improve their quality of life.

They are seeking a Receptionist who lives their core values of being caring, knowledgeable, and exceptional with a passion for serving our patients. This leader will exude positivity and demonstrate operational excellence, ownership of their business, and the expertise to act with a sense of urgency. Our team members deliver an impeccable patient experience and treat everyone like family. The Receptionist will be a trusted team member providing care to our patients and a trusted partner to the clinical team, center staff, and the Executive Leadership team.

Responsibilities

• Greeting and Registration

• Welcome patients, visitors, and vendors in a friendly and professional manner.

• Check-in patients, verify and update personal and insurance information.

• Direct patients to appropriate departments or staff members.

• Appointment Scheduling

• Schedule, reschedule, and cancel patient appointments using electronic medical record (EMR) systems.

• Send appointment reminders and follow-up communications.

• Communication

• Answer and manage incoming calls, emails, and faxes promptly.

• Relay messages accurately to appropriate healthcare personnel.

• Provide information about services, policies, and procedures.

• Administrative Duties

• Manage patient records ensuring confidentiality and compliance with HIPAA regulations.

• Process insurance claims and handle billing inquiries.

• Collect and record patient payments and co-pays.

• Office Maintenance:

• Ensure the reception area is clean, organized, and presentable.

• Maintain office supplies and order new stock as needed.

• Patient Support

• Assist patients with forms and documentation.

• Provide information about wait times and ensure patients are comfortable while waiting.

• Collaboration

• Work closely with healthcare providers and administrative staff to coordinate patient care.

• Assist with special projects and other duties as assigned.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.

• Proven experience as a receptionist, preferably in a healthcare setting.

• Proficient in using EMR systems and office software (e.g., Microsoft Office Suite).

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Knowledge of medical terminology and insurance processes is an advantage.

• Ability to handle sensitive information with confidentiality and professionalism.