Health Care Provider Account Manager

Category Sales Location New York, New York Job function Sales Job family Sales

Shift Day Employee type Regular Full-Time Work mode Hybrid

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.

In Sales, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you'll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

The Health Care Provider Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories; the HCP Account Manager has call point ownership of accounts within their assigned geography; partnering with specialty account executives will assist in upselling testing in various physician segments.

The territory encompasses lower Manhattan, including Chinatown, Financial District, Chelsea, East and West Village.

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs

• Ensure customer retention by maintaining relationships with current accounts

• Drive growth in their assigned Key Accounts

• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.

• Partner with Physician Account Executive to resolve account specific service issues

• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues

• Escalate service issue non-resolution as appropriate

• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)

• Provide continuing education to the customer on new technologies and laboratory testing

• Ensure compliance with company policies and government regulations

• Complete all administrative tasks thoroughly and promptly

• Follow up communications with Physician Account Executives and customers

Required Work Experience:

• 3+ years of experience in sales with account ownership

Knowledge:

• Knowledge of Healthcare Industry and general economics of business.

• Ability to develop and sustain strong customer relationships, strong planning and organizational skills.

• Excellent oral and written communication and presentation skills.

• Solid PC skill including Microsoft Software.

Education

Bachelor's Degree (Required)

At target, the compensation is $138,000-147,00. This includes a base salary and sales incentive. There is the potential to make higher, as the sales incentive is uncapped at Quest Diagnostics. Base salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Company Vehicle and Gas Card

• Sales Incentive Plan

• Sales Incentive Guarantee for the first 9 months of employment

• Best in Class Commercial New Hire Training

• Commerical-Specific Leadership Development Program

• Medical/Prescription Drugs

• Dental

• Vision

• Flexible Spending Accounts (FSAs)

• Supplemental Health Plans

• 401(k) Plan - Company match dollar-for-dollar up to 5%

• Employee Stock Purchase Plan (ESPP)

• Supplemental Life Insurance

• Dependent Life Insurance

• Short- and Long-Term Disability buy-up

• Blueprint for Wellness

• Emotional Well-Being Resources

• Educational Assistance

• Paid time off / Health Time