Health Aid And Technician (Telehealth Clinical)

Summary

This position functions above the full performance level for the Health Technician (Telehealth Clinical) position and serves in an advanced role. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services. The incumbent is expected to be able to exercise independent judgement and will often provide guidance to staff and will require minimal direct supervision.

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Overview

• Accepting applications

• Open & closing dates

03/12/2024 to 03/21/2024

• Salary

$49,025 - $63,733 per year

• Pay scale & grade

GS 7

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Locations

3 vacancies in the following locations:

• Freeport, IL

• Janesville, WI

• Madison, WI

• Remote job

No

• Telework eligible

No

• Travel Required

25% or less

• You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Excepted

• Promotion potential

None

• Job family (Series)

0640 Health Aid And Technician

• Supervisory status

No

• Security clearance

Other

• Drug test

Yes

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CAZP-12349559-24-LAM

• Control number

781288500

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This job is open to

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Area of Consideration: Open to current, permanent employees of the Madison VA Medical Center and it's outreach facilities including CBOCs and VCS employees. This does not include temporary, term or intermittent appointments.

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Duties

This position functions above the full performance level and requires the performance of higher-level duties which must consist of significant scope, complexity (difficulty) and range of variety.

Duties for this above full performance level include and are not limited to the following:

• Performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program.

• Exercises independent judgement and often provides guidance to less experienced staff members and requires minimal direct supervision

• Coordinates, installs, maintains and manages the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT

• Provides established standardized competency based training, guidance and information on the use of advanced telehealth technologies

• Provides established standardized competency based training for telehealth technology, facilitating interactive simulations

• Participates in performance improvement activities for improving the efficiency of the patient telehealth processes

• Develops reporting procedures, sampling techniques and measurements to identify/analyze inherent weaknesses in work and procedures;

• Coordinates clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling

• Supports designated complex telehealth programs with advanced technical skillsets

In addition:

• Prepares the clinical environment, including preparing medical and telecommunications equipment used for clinical examination and treatment

• Serves as a tele-presenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including: establishing and maintaining video conferencing connections / making introductions between patient site and provider site \ following instructions of a clinician to facilitate an effective clinical encounter

• Serves as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines

• Ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures

• Completing standardized clinical questionnaires and templates

• Ensures patient privacy is protected with compliance of security and patient privacy regulations

• Schedules requests for telehealth appointments using an electronic resource based system

• Monitors and maintains scheduling of rooms, patients, technologies, clinical providers and presenters

• Provides patient education

• Support Veterans in completing patient satisfaction surveys

• Communicating with clinical and administrative staff as multiple levels and locations

• Coordinating and or directly configuring, installing, troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology

• Ensures telehealth technologies are secured, ready for use, and accounted for; tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment

• Serves as point of contact to answer questions and address concerns related to telehealth technologies

Work Schedule: Full-time, 0730-1600hrs

Telework: May be available, per supervisor instruction and needs of service. Not to exceed one to two days per pay period

Functional Statement: Health Technician (Telehealth Clinical) - Advanced, T38 Hybrid

• GS-0640-07

Relocation/Recruitment Incentives: Not authorized

Permanent Change of Station (PCS): Not authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.

• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

• Selective Service Registration is required for males born after 12/31/1959.

• Must be proficient in written and spoken English.

• You may be required to serve a probationary period.

• Subject to background/security investigation.

• Selected applicants will be required to complete an online onboarding process.

• Must pass pre-employment physical examination.

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

Basic Requirements for all levels of Health Aid and Technician (Telehealth):

Citizen of the United States

AND

Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician

OR

Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation

OR

Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:

To qualify at the announced level you must cover the level of Knowledge, Skill, and Abilities below:

• Demonstrate at least one year of related experience at the GS-6 level, a high level of performance reflecting the following knowledge, skills, and abilities.

• Comprehensive knowledge of computer systems and programs to perform a variety of tasks

• Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education Ability to provide and receive guidance and technical direction

• Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments

• Ability to read, interpret, and apply complex written instructions

• Knowledge of general clinical policies and procedures in a healthcare environment

References: VA HANDBOOK 5005/96 PART II APPENDIX G50

The full performance level of this vacancy is GS-7.

Physical Requirements: See VA Directive and Handbook 5019.

Education

Education is generally not applicable at this level you must be able to meet the requirement as listed above at the announced grade level.

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.