Headend Specialist

Mediacom Communications Corporation Mason City , IA 50402

Posted 4 months ago

General Responsibilities:

Performs field technical work. Responsible for routine Maintenance and troubleshoot the trunk system due to equipment and/or power failure. Assist in generating written documentation to support the installation and configuration of enterprise and optical transport equipment. Perform basic configuration, installation and testing of networks for Mediacom enterprise customers. Provide onsite support for customers with technical issues as needed.

Specific Responsibilities:

  • Performs any and all duties of personnel in Broadband Specialist I - IV descriptions (with respect to both CATV and HSD services).

  • Sets trunk levels, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk lines and distribution lines.

  • Maintain fiber documentation.

  • Properly uses stores and maintains all test equipment used in system.

  • Conducts system tests such as signal/noise, signal/hum, and summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests.

  • Assumes full responsibility for troubleshooting and repair of the coaxial and fiber distribution system. Prepares estimates for projects, providing bill of materials.

  • Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including 28 ft ladder); uses bucket truck when required (after receiving certification).

  • When needed, perform onsite maintenance and support work, both during and after normal business hours

  • Communicate with the various internal engineering groups and NOCs to coordinate

  • Enterprise activities, with a goal of minimizing downtime and providing a quality experience for the customer.

  • Occasional travel as needed within the Region in support of new orders, and to work with engineers on assigned installation and maintenance tasks

  • On Call duty will be required.

  • Other functions that may be assigned.

Preferred Experience/Skills:

  • 5+ years in a cable field technical position.

  • Valid driver's license; satisfactory driving record.

  • Knowledge of client/server architectures, bridges, local area networks, wide area networks, and IP networks are highly desired.

  • Knowledge of all residential cable installs, service calls, and Broadband Specialist IV responsibilities. Fiber PRI, DS3, PM/DM activity, & fiber restoration.

  • Ability to operate all tools and equipment in a safe and responsible manner.

  • Good written and oral communication skills.

  • Ability to work in all weather conditions and at various heights.

  • Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.

Contact Email: Bharriman@mediacomcc.com

Keywords: System Technician, Maintenance, Broadband Specialist V, Installer, Technical Operations, Technician, Cable, Construction, Maintenance, Telecom, Internet, Install, Home Security, Xtream, Fiber, Copper, Splice


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Headend Specialist

Mediacom Communications Corporation