The purpose of this position is to ensure customer satisfaction and quality service by adherence to TMK policies and standards through supervising, coaching and providing ongoing training to the Teller associates. This position has overall responsibility for the branches safekeeping of any of its cash or cash equivalent items. This position will also sell, service, and cross-sell Trustmark products to existing clients & prospects.
Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone. Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers' additional needs and thank them as they leave.
Continually safeguard the bank's assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance.
Manage, coach, and provide training for Tellers; manage Teller scheduling and overtime, conduct required meetings, jointly complete performance appraisals, and delegate additional duties as required.
Processing oversight and or responsibility for review of various transactions including but not limited to: night drop/contract/log, ATM deposits, cash dispense, teller drawer/cash, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, CTR, travelers' cheques and official checks.
Sell, service, and cross-sell deposit accounts, investment products, loan products, transaction accounts, insurance products, and safe deposit boxes. Determine if customers need other bank services.
Basic knowledge of math concepts and principles
Bank regulatory issues such as Reg CC, Bank Privacy Act, Bank Secrecy, and Currency Transaction Reporting
Detail oriented must be able to process transactions accurately and efficiently
Ability to work in a team environment
Excellent customer service and sales skills
Ability to meet and greet the public in a professional manner that reinforces TMK's service standards
Ability to display professional appearance and mannerisms
Ability to recognize customer needs and make appropriate referrals
Ability to meet referral goals in a retail environment
Basic computer skills
Ability to meet minimum standards of Teller Assessment test
Ability to learn internal technology systems to perform work tasks
Ability to communicate effectively
Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)
Six months customer service experience
Excellent balancing skills
Interpersonal skills to coach and train
High school graduate or GED
One year of Teller experience (Trustmark Teller Experience preferred)