Head Teller- LT

TD Bank Group Lincoln , NE 68501

Posted 2 weeks ago

Job Requirements

  • Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain.

  • Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

  • Provides exceptional Customer service.

  • Demonstrates competency and accountability with Store operational standards.

  • Provides leadership, conflict resolution, process improvement and communication to the Teller line.

  • Coaches team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals.

  • Manage Teller Paid Time Off (PTO) within the PTO staffing model.

  • Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines.

  • Must be eligible for employment under regulatory standards applicable to the position.

Job Description

The Head Teller NMLS registered provides legendary Customer Service while supervising the Teller and/ or Platform team.

The Head Teller NMLS registered must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Qualifications

  • 2 year degree or equivalent experience.

  • 2-3 Years of related experience.

  • Completed or enrolled in the Head Teller Achieve program preferred.

  • Maintain current HR and Retail Leadership training requirements.

  • Excellent organization, interpersonal and communication skills.

  • Sound judgment in decision making and problem solving.

  • Ability to multi-task and maintain order on Teller line.

  • Demonstrated knowledge of Outlook, Lotus Notes, Word and Excel.

  • Primarily work in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and regional meetings.

  • Ability to supervise/ lead Teller line.

  • Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Employment Type

Regular


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Head Teller- LT

TD Bank Group