Head Teller (Lake Hiawatha) Parsippany

TD Bank Group Parsippany , NJ 07054

Posted 3 weeks ago

Job Requirements

  • HS Diploma or GED

  • 1+ years of related experience required

  • Prior Store operations experience preferred

  • Maintains current HR and Retail Leadership training requirements

  • Excellent organization, interpersonal and communication skills

  • Sound judgment in decision making and problem solving

  • Ability to multi-task and maintain order on Teller line

  • Proficient in Microsoft Office

  • Primarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetings

  • Ability to supervise/lead Teller line

  • Demonstrated knowledge of Banking Compliance Regulations
    Job DescriptionThe Head Teller provides legendary Customer Service while supervising the Teller and/or Platform team. The Head Teller will also provide oversight to Store operations, including supervision of personnel and performance of all operational duties.

  • Accountable for achieving an overall Legendary Customer experience in the Store

  • Ensures team members fully complete required Training prior to servicing Customers

  • Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety

  • Provides leadership, conflict resolution, process improvement and communication to the Teller line

  • Leads by example and coaches Teller team focusing on Customer experience, having needs-based conversations and offering financial solutions to meet our Customers' needs

  • Partners with Store Leadership to achieve both store and individual performance metrics

  • Responsible for making sound decisions and timely problem resolution

  • Recruits, interviews, trains, orients, and evaluates Tellers in accordance with HR guidelines

  • Supports, mentors and coaches team members in their professional development

  • Develops and manages team members by recruiting, training and recognizing them
    Employment TypeRegular

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