Head Of Workplace Experience Uk&I

Revolut New York , NY 10007

Posted 3 months ago

ABOUT THE TEAM

The rapidly-expanding People Operations department plays a crucial role in Revolut's development as we grow into a major international business. Our goal is to ensure that our 1000-strong team are operating at their best, in a well-structured, high performance environment.

People Operations is a business-critical department that will give you exposure across the company and enable you to play a big part in Revolut's drive to be the biggest financial services company on the planet.

WHAT WE NEED

Reporting to the Global Head of Workplace Experience, we are looking for an exceptionally driven individual to lead our Workplace Experience team across the US and Canada, based in our New York office. We are keen to secure a leader who doesn't shy away from a challenge and will drive our employee experience to the next level whilst keeping up with rapid growth.

WHAT YOU'LL BE DOING

  • Leading a team of Workplace personnel and vendors to help deliver first class experience to our employees -across multiple locations.

  • Build relationships with key stakeholders and decision makers to advise and help direct the course of the - workplace environment by becoming a trusted partner.

  • Bring creative solutions and process improvement to every aspect of the workplace experience through forward thinking and surpassing expectations.

  • Communicate and collaborate with all teams within the business to ensure that the Workplace Experience team are acting as a valuable business partner.

WHAT SKILLS YOU'LL NEED

  • Degree or equivalent practical experience.

  • Advanced leadership and people management skills with proven ability to influence at all levels.

  • Industry-related certifications (BIFM, IFMA).

  • Experience collaborating with other business units to meet company goals and standards.

  • Exceptional financial and business acumen

Ability to travel as needed.

A LITTLE ABOUT US

We believe that there are better ways for people to control their money. Easier, fairer ways.

Revolut started in 2015 with fee-free card transactions abroad. We've since added current accounts, business accounts, savings, insurance, and even cryptocurrency trading.

We reached 4 million customers in February 2019 and we're adding another million every quarter.

And we're only just getting started.

Come and help Revolut build the world's first truly global bank.

WHAT WE ARE LOOKING FOR

From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.

You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.

You operate best without lots of bureaucracy. We don't hide behind fancy job titles or clunky processes 'because that's how things are done'.

You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.

And you share our mission to improve people's relationship with their money.

THE BENEFITS

  • Competitive salary

  • Biannual equity bonuses

  • Competitive 401(k) plan

  • Competitive vacation policy

  • Competitive health, dental, and vision benefits.

  • All the latest tech you need

  • Skip the commute and work from home once a week

  • Don't panic about cooking: get free dinners

Please only submit an application for one posting.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Workplace Experience Director

CB Richard Ellis

Posted 2 weeks ago

VIEW JOBS 1/9/2020 12:00:00 AM 2020-04-08T00:00 Hi, we're Host! We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. Engaging thoughtful customer service leader focused on implementing customized employee experience services in corporate workplaces, including hiring, process development and implementation in collaboration with clients and other business stakeholders. This exciting role works directly with multiple accounts, in numerous industries throughout the eastern United States. Expect a fast-paced environment, with working hours aligned to corporate workplaces. With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been. The Workplace Experience Director – East Coast is the heart of the workplace. In this role you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. RESPONSIBILITIES This position is responsible to serve as the primary client contact for delivery of all workplace experience services for an account. Develops and oversees all operating and administrative policies; Develops procedures aligned with the client's business needs, goals and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES Directs the Workplace Experience team to deliver service levels within the prescribed scope and budget; Services include, but are not limited to: Change Management Concierge Reception / Switchboard Conference & Meeting Room Management A/V Support Meeting & Event Management Community Programs Workplace Coaching & Onboarding Food Services Parking & Commute Bicycle & Local Shuttle Supported Employment Company Store Pet Programs Document Services Mail Services Record Archiving Office Supply Management Moves, Adds, Changes Furniture Management Space Reset Workplace Onboarding Reviews client's strategic plans and determines appropriate staffing levels to meet expectations; provides direction on personnel management, including recruitment of talent, performance management, and financials. Creates and manages the overall workplace expertise operating budget and determines annual budgets; Establishes savings goals and creates action plans to improve financial position(s). Manages accuracy, production, quality and retention of program materials; Ensures client and company materials comply with client and company brand guidelines. Utilizes and maintains integrity of databases and other digital tools, which may include administration of SharePoint sites or similar associated with service delivery, as requested. Remains informed about developments within the Workplace Experience industry, and networked with in-company subject matter experts to bring world class solutions to bear for the client. Manages negotiations for contract services; Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements. Reviews various workplace experience services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies. Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients. Ensure safety standards are met by those delivery workplace experience services; whether company employees or third party service providers. Reviews business continuity plans on a semi-annual basis and conducts testing as required. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE HS Diploma or GED required. Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of 10 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Previous supervisory & customer service experience preferred. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. FINANCIAL KNOWLEDGE Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget. REASONING ABILITY Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. OTHER SKILLS and ABILITIES Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key. Physical ability to assist with warehouse operations. Able to lift 50 lbs. SCOPE OF RESPONSIBILITY Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company. SAFETY 1. Complete at a satisfactory level all required and assigned HSE training 2. Follow all activity policies and procedures, including all HSE related requirements at all times 3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any condition which you feel could result in an accident or injury and / or stop work if required In addition: 1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment 2. Maintain and wear at all times required appropriate personal protective equipment (PPE) 3. Apply appropriate material handling techniques at all times, 4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so As a Supervisor: 1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: a. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders c. Support stop work authority when it is exercised in good faith d. Communicate any / all potential workplace hazards and workplace procedures CB Richard Ellis New York NY

Head Of Workplace Experience Uk&I

Revolut