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Head Of Volunteer Experiences

Expired Job

State Of North Carolina Raleigh , NC 27611

Posted 3 months ago

Description of Work

The Department of Natural and Cultural Resources' (DNCR) vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational and economic future of North Carolina. Our mission is to improve quality of life by creating opportunities to experience excellence in the arts, history, libraries and nature throughout North Carolina. The Department works to stimulate learning, inspire creativity, preserve the state's history, conserve the state's natural heritage, encourage recreation and cultural tourism, and promote economic development. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state's diverse population, culture, and history by expanding engagement with diverse individuals and communities. We encourage you to apply to become a part of our team.

The Museum of Natural Sciences, located in Raleigh, NC is an award-winning major institution with a prominent State-wide, national and international profile. The mission statement of the NC Museum of Natural Sciences is "To illuminate the interdependence of nature and humanity".

"The NC Museum of Natural Sciences is a high-performing nexus of research, collections, living collections, exhibitions and digital media, school and lifelong education, community engagement, and a regional network--each fueled by great expertise and a diversifying portfolio of public, earned and contributed funds. Progress is forged by maximizing the dividends on a remarkable history of public and private sector investments with a growing array of partnerships.

Our high standards are reflected by our affiliation with the Smithsonian Institution; accreditation by the American Alliance of Museums; a National Medal at the White House in 2014 from the federal Institute of Museum and Library Services which recognizes just five of the nation's 35,000 museums annually for outstanding community service; national model research partnerships with the University of North Carolina System; this year's Thad Eure, Jr. Award from the Greater Raleigh Convention and Visitors Bureau for our economic impact through attracting conferences; and field-advancing innovations such as a fully accessible and free mobile app (NC NatSci) for visitors to navigate our exhibitions." (Koster, 2018).

The Community Engagement Section of the Museum maximizes the institution's positive external impacts by understanding, attracting, welcoming, involving, engaging and re-engaging traditional and non-traditional audiences with effective marketing and communications, providing excellent and inclusive service levels, and a scheduled menu of topical programs. The Marketing unit is responsible for managing the Museum's diverse marketing efforts including traditional advertising and promotional activities with an expanding focus on on-line digital marketing, strategizing and implementing social media efforts and measuring and monitoring its impact. The Marketing section participates in the Museum's marketing research effort and with this data, identifies and pursues strategic partnerships that serve the needs of the Museum.

Head of Volunteer Experiences:

Volunteer Experiences is part of the Community Engagement Section within the North Carolina Museum of Natural Sciences which maximizes the institution's positive external impacts by understanding, attracting, welcoming, involving, engaging, re-engaging traditional and non-traditional audiences providing excellent and inclusive levels of service.

The Museum seeks a qualified candidate to join our team to ensure a consistent, high level experience for our volunteers and interns. Reporting directly to the Chief of Community Engagement, this position is responsible for engagement, recruitment, orientation, onboarding, training, stewardship, retention and evaluation for the volunteer program. Additionally, this position will create a great volunteer experience by building a strong connected community, engaging with hiring managers across all sections of the Museum, developing policies and procedures, as well as gathering and compiling statistical data. Externally this position will visit and build partnerships with educational institutions throughout the State. This position supervises 1-2 staff.

Specific Duties and Responsibilities:

  • Plan and direct a comprehensive, accessible and inclusive volunteer/intern services program.

  • Develop and implement goals and objectives for volunteer recruitment, orientation, on-boarding, training, alumni engagement and stewardship.

  • Develop a Docent program

  • Oversight of the volunteer and internship programs.

  • Develop resources and procedures to advance the programs recruitment, retention and recognition efforts.

  • Engage with community and educational institutions to promote and raise the visibility of the volunteer and internship programs.

  • This position works with hiring managers across all sections of the museum to create job descriptions, to share volunteer and intern resumes and to provide oversight over the process.

  • Delivers and coordinates information and orientation sessions.

  • Develop, coordinate, schedule and promote a wide range of volunteer opportunities that respond to organizational needs and interests.

  • Engagement with membership and development colleagues.

  • Maintain volunteer database containing contact information, volunteer hours and outcomes.

  • Creating and implementing volunteer evaluation and recognition programs; evaluating volunteer performance and sharing improvement opportunities.

Knowledge, Skills and Abilities / Competencies

  • Demonstrated experience supervising (plan, assign tasks, train, and review the work of others).

  • Demonstrated experience in retrieving and analyzing digital data and analytics.

  • Demonstrated experience in maintaining records in a database.

  • Demonstrated experience in using Microsoft Office Suite products, specifically MS Excel, MS PowerPoint, and MS Word.

  • Ability to establish and maintain effective working relationships with agency personnel, officials and the general public.

  • Ability to independently plan and organize.

  • Ability to work evenings and weekends when necessary.

  • Ability to communicate effectively both orally and in writing.

  • Ability to converse using professional interpersonal and public communications skills.

  • Ability to multitask, problem-solve, and work both independently as well as in a group.

Minimum Education and Experience Requirements

Bachelor's degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience.

Supplemental and Contact Information

To apply for this position, please click the APPLY link provided above. In order to receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered for qualifying credit. Attached or incorporated resumes will be accepted, but will not be used for screening for qualifying credit. Using "See Resume" or "See Attachment" instead of completing the education and experience portion of the profile is not acceptable and will result in an incomplete application. Other attachments (except a DD-214 copy) will also be accepted, but not used in screening for qualifying credit. Applicants are required to scan and attach a copy of their DD- 214 or discharge orders if they wish to obtain veterans preference. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.

Please call the human resources office for assistance.

The N.C. Department of Natural and Cultural Resources (DNCR) uses Merit-Based Recruitment practices to select the most qualified applicants to fill positions subject to the State Human Resources Act. Applicants are asked to document competencies related to the position for which you apply on the State application via the NEOGOV website. A competency is defined as a set of behaviors or duties that reflect knowledge skills, and abilities. When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills, abilities, internal equity and budgetary considerations pertinent to the advertised positions. Degrees must be received from appropriately accredited institutions. The N.C. Department of Natural and Cultural Resources is an Equal Employment Opportunity Employer.

It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

If you are having technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please contact the Museum of Natural Sciences Human Resources Office.

CONTACT INFORMATION:

Cara Hadfield-Personnel Technician II Department of Natural and Cultural Resources Museum of Natural Sciences

Office Phone: (919) 707-9818


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Head Of Volunteer Experiences

Expired Job

State Of North Carolina