Who We Are:
Getty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first place people turn to discover, purchase and share powerful content from the world's best photographers and videographers. Getty Images works with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage
Who You Are:
As the Head of User Research, you will advise and support your team to help shape the future of Getty Images, by providing clear and actionable insights and a deep understanding of our customers.
By nature, you are a curious and highly analytical person who craves knowledge. You are a skilled and experienced researcher who is energized by the chance to get closer to customers, to understand their world and share that understanding with others. You are a great listener with the ability to connect with and have meaningful conversations with customers.
You are an empathetic and humble leader, with a proven ability to empower your teams to produce their best work. You have experience working closely with other groups (including product management, product design, technology, and marketing), as a collaborator and impactful partner.
You are passionate about your work, about research, and about images. The opportunity to be part of moving the world with images excites you. You bring that passion to work every day. And you create it within your team.
You and your team will be responsible for designing and conducting user experience research and analyses that lead to actionable recommendations. You will be responsible for finding innovative and valid ways to understand customer issues, behaviors, motivations and needs. You will explain findings with clarity and transparency and propose recommendations.
You and your team will work within cross-functional teams focused on solving real customer problems, providing vital input based on the research you conduct. You will set an example to your team and others on how to collaborate with other groups.
Your Next Challenge:
Work closely with business stakeholders to identify research priorities based on opportunities, gaps in knowledge and organization objectives. You will work with your team to set the research roadmap and then execute against that plan, including doing some of the IC work yourself.
What You'll Need:
7+ years working in user experience research
3+ years of leading interdisciplinary UX research teams by inspiring passion, dedication and amazing work from all team members
In-depth knowledge of UX research principles and methodologies
Ability to look for solutions and information in creative ways and convey complicated results and insights to people of varying backgrounds
Demonstrated ability to prioritize and manage multiple complex projects with significant financial implication and high executive visibility
Intensely curious with an intrinsic love for research
Solid relevant experience researching customer experience in an online merchandising environment
Strong written and spoken communication skills
Bachelor's degree in Human-Computer Interaction, Human Factors, or equivalent experience
Master's degree preferred
Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.