Head Of Store Operations

About us

Zara offers the latest fashion trends for women, men and children. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Head of Store Operations

Purpose: Overseeing all aspects of store operations and technology (shop floor and stockroom)

Key Responsibilities:

• Proactively identifies areas of opportunity to guarantee that all store operations run efficiently

• Ability to execute and adapt to new company initiatives as they pertain to externalization and sustainability within the supply chain.

• Allocate resources to every task according to the actual needs through strong scheduling management (Orquest)

• Anticipate the needs and the organization of shopfloor and stockroom based on forecast and trend (Sale, Black Friday etc.)

• Development of team by ensuring that all associates are properly trained on store operations and standard procedures (Front and back, including register)

• Work with General Manager/Store Director on ensuring that all H&S procedures are respected and there are no safety hazards in a store

• In collaboration with Register and Technology Manager, ensure that all store devices are in good condition and that all technical issues are properly communicated to respective teams (IT, GS etc.)

• Oversee performance of external stockroom teams (if applicable)

• Protects customer experience through strong implementation of traffic flow both in the fitting room and cash desk

• Overall organization of the register area (team, schedule and customer flow)

• Monitor store KPI in all aspects related to People, Process and Product

• Ensure Cellular organization is implemented and followed daily (daily and weekly plan with clear tasks)

• Responsible for organization of fitting room operations including but not limited to the organization of floor cells, cleaning, tidying, running, and sprinting.

• Works with the General Manager and store team to ensure the efficiency of SINT operations. Including ipod sales, SINT, click & collect and store mode.

• Manage and maintain the capacity, of the stockroom. Ensuring the quality and care of the garments are protected.

• Ensuring Back of House organization, cleanness, and tidiness up of the working areas and devices.

• During delivery: Organize the team, tools, and time in an efficient way. Coordinate with visual commercial team the timing of the tasks. Reach and improve productivity.

• Coordinate the replenishment of the sales floor. Responding to store requests for sizes and/or product

Experience & Qualifications:

• Previous fashion retail management experience (min. 3 years)

• Excellent customer service experience

• Previous cash handling experience

Skills and Attitudes:

• Results based approach

• Excellent analyzing, prioritizing, and organizational skills

• Ability to work well under pressure and delegate tasks

• Articulate with excellent communication skills

• Strong numerate and literacy skills

• Energetic & enthusiastic with good interpersonal skills

• Strong initiative & self-motivation

• Strong negotiation and conflict management skills

• Open/flexible to work varied hours including nights, weekends and or holidays

Our company requires professionalism, imagination, high energy and team spirit. Sounds like you? THEN, APPLY NOW, in consideration for this excellent opportunity.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

EOE/DFW