Head Of Service Sales Grid Automation NAM

Location:

Raleigh, North Carolina, United States

Job ID:

R0055720

Date Posted:

2024-06-27

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

General Information:

Hitachi Energy is seeking for a Head of Service Sales Grid Automation NAM for it's Raleigh, NC location.

Mission Statement:

Ensure successful implementation of the service sales strategy for assigned area, to profitably achieve qualitative and quantitative targets for life cycle management, service products and new innovative solutions. Analyze service market potential, with full focus on installed base (IB) penetration and ensure customer relationship management. Build and develop the Service Sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction.

Your Responsibilities:

• Service Sales Strategy : Creates, plans and implements service sales strategy in collaboration with Operating Units(OU)/Global Product Groups (GPG) by increasing the installed base (IB) penetration. Promotes value add service product offerings supporting Life Cycle Management (LCM).

• Volume and profit : Drive service pipeline by Operating Unit and build an urgency to close deals. Work with Hub sales lead and Product Sales Leaders to drive awareness of service opportunities and leverage Account Management of existing Hitachi Energy customers.

• Achieves service sales volume by ensuring the team sells entire service portfolio. Participates in negotiations of major contracts to secure service sales volume.

• Service sales targets : Ensures achievement of service sales targets, providing cost effective solutions to the customers and initiating improvement plans as needed.

• New opportunities collaboration :Drive business by developing innovative Service solutions for the Grid Automation Portfolio. Collaborate with OU and GPG to create sustainability-driven Services for our customer's installed base to accelerate and support Energy Transition.

• Customer approach : Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensures customer satisfaction issues are registered and responded to by team.

• Sales process :Supports the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborates with Operating Units, Global Product Group and Front End Sales to position different service offerings. Evaluates and shares relevant information on installed base data, sales leads, customer's and competitor's solutions and marketing trends with the team.

• Health, safety, integrity and quality :Monitors client financial status and reports any changes regarding risk to relevant internal partner teams. Identifies and manages potential risks relating to contract agreements across customers/channels. Drives health and safety practices in own unit.

• People leadership and development :Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed. Coaches the team in formulating sales plans, in negotiating, and in developing customer segment expertise.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Ideally a bachelor's or master's degree in engineering with10-15 years of experience in the service sales managing complex projects or large project business unit. Good experience in dealing with international customers on complex contracts.

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner.