Head Of Sales Operations

Andela New York City , NY 10008

Posted 3 months ago

The Head of Sales Operations directs Andela's investments in sales force effectiveness and manages functions essential to Andela's go-to-market: marketing, sales and success productivity. These include planning, reporting, quota setting and management, process optimization, training, program implementation, compensation design and administration, and recruiting and selection of talent. This individual is responsible for the overall productivity and effectiveness of the sales organization. Reporting to the VP of Sales, the Head of Sales Operations fosters close working relationships with multiple internal stakeholders


  • Designs, implements, and manages forecasting, planning, and budgeting processes. Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization.

  • Ensures planning, forecasting and budgeting efforts are appropriately integrated with other planning processes at Andela.

  • Provides leadership to the Revenue organization, and counsel to the executive team, in implementing sales organization objectives that appropriately reflect the Andela's goals.

  • Partners with senior sales leadership to identify opportunities for sales process improvement. Facilitates successful implementation of new programs through the sales organization by ensuring well defined, efficient sales processes are in place for launch.

  • Prioritizes investments in enabling technologies in support of revenue organization productivity. Recommends changes and enhancements to Salesforce.com and other technology sales/marketing platforms.

  • Responsible for the optimal mix of sales team members. Makes recommendations for changing sales roles, coverage models, or team configurations in order to maximize sales productivity. Leads a change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders, and effectively implement new deployment and performance management models.

  • Works closely with revenue leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success. Aligns reporting, training, and incentive programs with these performance management priorities.

  • Ensures sales reports and other internal intelligence is provided to the sales organization. Develops new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives.

  • Working closely with sales leadership and People, establishes a sales force training plan focused on developing and reinforcing critical sales competencies. Prioritizes training objectives for selling, sales management, and sales support roles. Oversee the delivery of training to sales, sales management, and sales support team members.

  • Working with P&C and senior revenue leadership, designs sales incentive compensation programs that provide market-competitive pay, reinforce sales organization strategy, and align with business and sales organization objectives.

  • Oversee sales compensation plan administration. Establish sales compensation program rules, policies, and procedures. Ensures sufficient resources are assigned to adequately administer sales compensation programs. Works closely with Finance and P&C to establish rules, policies, and procedures associated with sales compensation.


  • Minimum five years of sales or sales management experience in a business-to-business sales environment

  • Minimum five years in a sales operations, business planning, or Sales Finance role, plus if scaled team to 100+

  • Salesforce expertise. Strong know-how and best practices. Capable of managing a salesforce developer or contractor

  • Experience successfully managing analytically rigorous corporate initiatives

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Head Of Customer Operations

Urban Compass

Posted 1 week ago

VIEW JOBS 11/29/2018 12:00:00 AM 2019-02-27T00:00 As the Head of Customer Operations at Compass, you will oversee the overall operations and scaling of our (Real Estate) Agent support center, known as Support@Compass. As a proven leader in this space, you have a track-record scaling operations in house or through support centers, partnering with third-party providers, managing through SLAs and reporting, and instilling a customer-first approach through every contact and interaction. As the leader of the function, you will partner closely with other functional leaders to think about how we could scale and supplement the support and experience we provide to our agents and employees across various functions such as Marketing, Agent Success, finance IT, Product Support, and Operations are always up to date. And you will be directly responsible for Agent and employee satisfaction with and driving usage of Support center. At Compass You Will: * Partner closely with Marketing, Operations, Product Support/Training, and IT functional leadership to develop a holistic vision for Support@Compass and how to supplement the agent support experience. * Manage and build a team that owns the scope definition, program design and execution of programs to be supported by Support@COMPASS. * Manage a team of functional leads who will ensure the Support Center Team is aware of changes, trained and prepared, and able to offer a first-class level of support on-par or exceeding today's in-person level of support * Remove any obstacles to Agent satisfaction with and usage of Support Center. * Establish, measure, and report on key performance metrics, including satisfaction, escalation rates, resolution times, complaint rates, and effectiveness are measured and exceeded * Continuously improve the capabilities of Support Center to provide additional support to Agents. * Manage our third-party provider relationships and contract fulfillment, with a focus on SLAs * Research and innovate with emerging technology, including artificial intelligence, video-based support, etc., to create a world-class support experience What We're Looking For: * 9-10+ years experience in running operations in house or through an outsourced partner and 5+ years of managerial experience * Experience scaling a contact center across many dimensions, including number of support agents, locations, channels, and services offered preferred. * Excellent knowledge of data analysis and performance/operation metrics * Proven ability to manage third-party vendors * Track record of building a high performance and customer-first culture and teams * Strong interpersonal skills and a natural ability to connect with others and manage multiple stakeholders and cross-functional teams * Ability to think critically and strategically to evaluate current processes and innovate better systems amidst a high-growth, fast-changing environment * Flexibility to travel and work at our Support Center delivery location in North America At Compass, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. Urban Compass New York City NY

Head Of Sales Operations