Over the past decade, millions of Americans have been forced to put their dreams of homeownership on hold. Home prices have outpaced wage growth while mortgage requirements continue to tighten. As a result, renters are missing out on a critical wealth-building opportunity: owning a home.
At Divvy, we're building an on-ramp to homeownership one that's more affordable, more flexible, and an overall better fit for the modern American family and it's working.
We're looking for a Head of Risk Operations to join our growing team. This role will manage Divvy's efforts to help existing tenants who have hit a financial rough patch.
Design and manage the implementation of processes for tenants who have fallen behind on their rent payments
Partner with product and engineering teams to improve processes
Explore and set up new relationships with vendors and service providers
Own tenant communications and SLAs
Work directly with internal and external stakeholders to set policies
Direct experience managing an operations team
Direct collections or recoveries experience
Willingness to get your hands dirty
Organized and detail oriented
Some SQL experience a plus
Flexible! We're a young company so processes and procedures can change quickly
Competitive salary + equity
Full benefits (medical, dental, vision)
A fun, passionate group of co-workers