Head Of PRS Claims

This role is the head of North America auto, property, and casualty claims for Personal Risk Services (PRS) and reports to the Head of NA Claims and the President of PRS. This candidate will serve as the central figure in a cohesive partnership between Claims and PRS, with the primary goal of consistently improving and enhancing the client experience in Personal Insurance.

Core Duties

This leadership role will:

• Serve as the single point of contact accountable for Personal Insurance claims management that is client focused. Responsibilities include coordination and communication among key internal stakeholders and serve as the primary liaison in these interactions designed to focus on client experience.

• Serve as a member of both the Claims' and PRS leadership teams, ensuring the coordination and synchronization of PRS business priorities executed through claims support and actions designed to improve client experience.

• Ensure functional integrity and quality of the PRS claims operation. Assist in the development and implementation of Claims' client service standards.

• Assist in PRS client acquisition efforts, participating in select marketing interactions, and driving the value of Chubb Claims excellence as a key market differentiator and competitive advantage. Leadership of PRS Client Executive (CE) Team in partnership with the Head of Claims Producer and Client Relations and the PRS lead for sales and distribution.

• Ensure PRS claims activities meet with and integrate with organizational requirements for quality management, internal and external audits, compliance and privacy policies and procedures.

• Ensure appropriate delivery of claim performance reporting including client experience, quality, productivity, cycle-time, service, average paid, loss adjustment expense, reserve adequacy, and recoveries.

• Define enhanced reporting for use by business partners in pricing, underwriting, and marketing decisions.

• Present to, and conduct meetings with, executive management to share performance knowledge, to present findings, in support of efforts to ensure high performing personal lines processes.

• Develop and implement, in coordination with Claims Quality Assurance, an enhanced Claims Quality Control Program for Personal Insurance claims processes.

• Ensure consistent functional excellence and integrity across all Personal Lines claims processes focused on customer experience.