Societe Generale New York , NY 10007
The Operations Department ("OPER") handles the middle and back office functions for all Global Banking and Investor Solutions ("GBIS") business lines (Markets & Financing) and International Private Banking. OPER implements all necessary means to ensure the operational, administrative and financial processing market and credit operations initiated by business lines. In addition, OPER ensures the control and security of transaction processing in accordance with current financial legislations.
Within OPER, the Client Lifecycle Management (CLM) team is notably in charge of the KYC & Onboarding processes of New Accounts, Periodic Reviews, Quality Assurance and Client Reference Data for GBIS.
Use Project Management best practices: identify project scope, define project plan and workload, budgets, communication and regularly report planning and status to projects sponsors (steering committee); escalate issues.
Coordinate with global initiatives within the CLM perimeter
Strong analytical skills in order to assess, review processes by identifying strengths and weaknesses and suggest new work processes with a straight through processing approach (identify gains of productivity when possible).
Prepare, edit requirements, specifications, business processes and recommendations related to proposed solution respecting accounting, risk, broker dealer guidelines and users requirements).
Lead testing efforts, define test conditions, and develop accurate and complete test plans. Train users on new business applications, edit user's procedures.
Organize regular meetings, review team documents, and coordinate with the project sponsors when necessary.
Share a common methodology within the team concerning project management by using a similar approach, template documents, time-tracking. Propose enhancements.
Ensure that issues are identified, tracked, reported
An inquisitive nature and ability to spot issues, and address conflicts and escalate issues where appropriate
Excellent problem solving and time management skills
Ability to work independently and use judgment to assure all issues and concerns are managed properly and timely
Recommends innovative solutions
Strong follow up with clients to ensure they are satisfied
Identifies opportunities to increase efficiency
Willingly accepts challenging assignments
Understands and can explain why changes are being implemented
Favors solutions that can be used by others
10+ years experience in a project management role
Experience working in a global banking environment, AML/Compliance, Audit, and/or KYC
Previous managerial experience (team size TBD; estimate 5-8)
Overall 12+ years experience: Director Level
Desired / Plus:
Languages: (Other than English) French a plus