Head Of Production (Region) (M/F)

Lufthansa Chicago , IL 60602

Posted 10 months ago

Head of Production (Region) (M/F)

Chicago, IL (United States of America)


The Head of Production (Region) leads the Regional Production Team. This team combines all functions that enable and support the Regional Head and the Regional units (F/GCs) in maintaining safety, security and quality of all warehouse and aircraft handling activity in the Region.

S/he is responsible for achieving the Regional production targets (qualitative and quantitative) as defined by the Head of Region, and in accordance with the global LCAG production framework (LCAG production system, CHM and standards).


Within the targets set by the Head of Region, s/he is responsible for:

Warehouse and Aircraft Handling

  • Ensuring the maintenance of a production framework (cargo and aircraft handling, RFS) in the Region and all Regional units (F/GC's) which provides safety, security and quality in accordance with the global LCAG production framework (LCAG production system, CHM and standards).

  • Implementation of the LCAG production strategy in the Region in cooperation with FRA F/HG.

  • Implementation of digitization strategy in production in coordination with F/HG.

  • Ensuring compliance with all relevant internal and external regulations.

  • Active contribution to the further development of LCAG's worldwide production processes in cooperation with F/HG in the frame of the LCAG process house.

  • Preparation of the investment budget for handling locations and monitoring of the budget.

  • Monitoring of handling cost targets and achievements.

  • Providing counseling and advice to the Regional units (F/GC's) on special topics.

  • Acting as the Regional contact point for Aircraft/ Cargo handling surveillance and security together with the Heads of Sales & Handling (F/GC).

  • Evaluation of external partners (esp. for handling services) together with the Head of Region and the respective HQ departments, plus participation in the procurement processes.

  • Performance of tactical supplier steering on Regional level (SRM) in cooperation with the Regional units (F/GC's) and the relevant HQ departments.

  • Implementation and achievement of all relevant quality and process KPI (Key Performance Indicators) including data quality at all locations in the Area.

  • Where applicable: execution of L-level responsibilities.

Coordination activities

  • Regular contact to the sales units in order to understand customer requirements and collaborate on high customer satisfaction.

  • Coordination of training activities according to the company regulations in cooperation with FRA F/PE for W/H and A/C Handling employees and partners.

People Management

  • Disciplinary leadership of the Regional Production Team.

  • Manages, encourages, guides and evaluates his/her team members, this includes agency staff contracted by LCAG.

  • Promotes and ensures people development.

  • Performs all other duties assigned or delegated by superiors.

Your profile


  • High school diploma/GED required.

  • College degree/vocational training required.

  • Bachelor's degree or equivalent higher education required.

  • Master's degree desirable.

Professional Experience

  • Min. 5-8 years of relevant work experience in the logistics or airline industry.

  • Excellent knowledge of LH Cargo's production processes and organization. Alternatively, excellent knowledge of comparable international airline/ logistics industry structures.


  • Fluent English required.

  • German desirable.

  • Local/ other language desirable.

Industry knowledge Required.

Expert knowledge Required.

IT Knowledge

  • Computer skills as user.
  • MS office, Excel, Word & PowerPoint

Personal Competencies.

  • Excellent analytical skills.

  • Excellent business sense.

  • Strong cost consciousness.

  • Excellent detail oriented.

  • Strong Innovation.

  • Excellent oral and written communication skills.

  • Strong understanding of mathematical concepts.

  • Excellent Problem Solving.

  • Excellent project management.

  • Excellent quality consciousness.

  • Excellent productivity driven.

  • Strong reasoning ability.

  • Excellent safety and security.

  • Excellent strategic thinking.

  • Excellent leadership skills.

  • Excellent ability to work under pressure.

  • Excellent adaptability.

  • Excellent assimilation.

  • Excellent change management.

  • Strong conceptual thinking/Procedure

  • Excellent conflict skills management.

  • Strong customer orientation.

  • Strong customer service.

  • Excellent commitment.

  • Strong corporate awareness.

  • Excellent delegation.

  • Excellent flexibility.

  • Excellent independence.

  • Excellent initiative.

  • Excellent intercultural awareness.

  • Excellent interpersonal skills.

  • Excellent judgment.

  • Excellent management skills.

  • Excellent negotiation skills.

  • Strong professionalism.

  • Excellent reliability.

  • Excellent responsibility.

  • Excellent teamwork.

Level of Responsibility

  • Responsible for number of employees.

  • Responsible of Budget.

  • Responsible of cost and revenue.

Environmental Influences:

  • Willingness for assessment screening.

  • Willingness to travel.

Airport environment:

  • Must be willing to work under constant time pressure.

  • Must be willing to work under high stress levels.


  • In accordance with rules and regulations, and given authorities.

  • CV/Resume required.

  • Cover letter required.

  • Company may provide relocation assistance.

Your benefit

Flight discounts
401k plan
60 Sick Days


Family Policy

Flex Holidays

Health Dependents

Live Insurance

Long Diability

Short Diability

Vacation Days

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world's leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.

Video: Lufthansa Cargo - Networking the World


Please apply via Be-Lufthansa.com under the job number P0458V288

If this is you, please apply online.

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Head Of Production (Region) (M/F)