Head Of Product / Operations (Marketing Agency)

About Contractor CEO:

Contractor CEO was born out of a personal need. As a contractor who owns a multi 7-figure concrete and landscape company, I experienced firsthand the challenges of growing a business beyond just generating leads. I realized that contractors need not only top-quality leads but also the support and business knowledge to scale their operations effectively. This realization led to the founding of Contractor CEO, a marketing agency dedicated to serving the trades industry with unparalleled expertise and commitment.

Our mission is to become the largest and most trustworthy agency in the space, providing comprehensive marketing solutions that empower contractors to build and grow their businesses. We believe in the power of tradespeople—the individuals who literally build our world—and we are here to support them in areas they may not fully understand, particularly in business growth and marketing.

Role Summary:

We are looking for a passionate and driven Head of Product/Operations to join our extremely small team. This person will play a crucial role in realizing our vision by overseeing our product suite, managing the operations team, and ensuring our clients receive exceptional service and results. The ideal candidate will have an entrepreneurial spirit, an unwavering commitment to excellence, and a deep passion for the trades industry. Experience in growing an agency or a similar role in business development is a must. This person should consider themselves a product-driven entrepreneur, believing in the mantra "if we build it, they will come."

Key Responsibilities:

1. Product Management:

• Lead and manage the entire product suite, ensuring it meets the highest standards of quality and effectiveness.
• Innovate and implement new product features and enhancements based on client needs and market trends.

• Develop and refine Standard Operating Procedures (SOPs) to streamline operations and enhance efficiency.
• Manage and lead a diverse operations team, including ad specialists, website designers, content writers, and video producers.
• Optimize the onboarding and retention processes to maximize client satisfaction and loyalty.

• Drive initiatives to decrease client churn and increase the lifetime value of our customers.
• Ensure the delivery of top-tier ads and copy that consistently exceed client expectations.
• Continuously work on reducing the cost per lead for our clients.

• Foster a leadership style focused on speed, ensuring quick and effective decision-making.
• Operate independently with minimal reliance on the CEO for direction, demonstrating strong problem-solving and decision-making abilities.

• Develop and track key performance metrics to measure the success of product and operational initiatives.
• Implement a performance-based compensation model to incentivize high performance and results.

Requirements

Qualifications:

• Proven entrepreneurial background with experience in building and scaling businesses, particularly in growing an agency or similar role.
• Extensive experience in product management and operations, preferably in a marketing agency or related industry.
• High Intelligence and Emotional Intelligence required
• Highly organized and detail-oriented, with a strong work ethic.
• Strong leadership skills, with a focus on speed and efficiency.
• Ability to develop and refine SOPs and manage a diverse team.
• Experience in reducing cost per lead and enhancing client retention strategies.
• Excellent communication and interpersonal skills.
• Passion for the trades industry and a desire to make a real difference in the lives of tradespeople.

Benefits

Why Join Contractor CEO:

At Contractor CEO, you will be part of a mission-driven team that is dedicated to making a real difference in the lives of tradespeople. You will have the opportunity to get in on the ground floor of an extremely small team, with the potential to significantly impact our growth and success. Currently growing at 15-20% per month and with over 150,000 social media followers, Contractor CEO is poised for exponential growth. As the current operator of the business and a marketing and sales specialist, I need someone who is obsessed with the product and customer experience.