Head Of People Operations & Systems

The Realreal, Inc. San Francisco , CA 94118

Posted 2 months ago

We're looking for an HR Systems, Operations and Analytics leader who has successfully led the development of HR technology strategies, objectives and roadmap along with People operations processes and analytics in a high growth, multi-location environment. This role will be responsible for the design, implementation and support of HR systems with the goal of leveraging technology and adopting best practices from benchmark companies to improve overall HR efficiency and client satisfaction. It will be essential for this person to have a strategic mind and hands-on attitude, with a focus on innovation, efficiency, simplicity and ease of use for managers, employees, and candidates.

This role reports to the VP, People Strategy & Systems.

What You Get To Do Every Day

  • Provide ongoing project planning, and support for recently implemented Workday including implementation of remaining compensation module.

  • Plan and build a technology systems roadmap that integrates all vendors, technologies and systems with Workday as its core to maximize process efficiency and employee experience.

  • Partner with People Team functions, IT, and Payroll to ensure technology, process and systems requirements are met and develop improvement strategies for areas of need.

  • Partner with Talent Acquisition leadership to assess and optimize Greenhouse as the recruitment platform across the business. Define communication and training strategy and implementation.

  • Serve as steward of user experience for People Team's systems; monitor system adoption and user feedback; develop processes, tools, support materials, and training.

  • Provide leadership to ensure the effectiveness of processes for prioritizing system enhancements, new functionality, etc.

  • Evaluate and recommend new tools and technologies (e.g. AI and ML) to enhance end-user productivity and employee experience, as well as to improve the capabilities and usability of existing systems.

  • Assess requirements for effective Recruiting Operations including areas such as workflow, immigration, background checks, relocation and internal job applications. Collaborate with a peer group to design and implement efficient processes including communication and training.

  • Design and deliver scalable and transferable onboarding processes to ensure new hires have a positive and value-add induction into the company.

  • Collaborate with People leadership on learning and career development processes, performance review and salary increase processes.

  • Develop People Analytics blueprint to refine approach to providing strategic insights to the People Team and business leaders.

  • In collaboration with the business and People team leaders, define key metrics and lead design of information sharing.

  • Empower PBPs and business leaders to access meaningful real-time data through appropriate and sustainable security protocols.

What You Bring To The Role

  • 10 + years' relevant experience leading a high-performance HR Systems and Operations function in a multi-location, high growth environment

  • Strategic thinking and demonstrated ability to see the big picture, to understand and integrate disparate ideas and interests, and to develop a long-range vision and multi-year systems roadmap and innovative solutions

  • Strong problem-solving, planning, and execution skills, including a desire to roll up sleeves to prioritize work and meet deadlines

  • Demonstrated ability to work effectively with stakeholders from across functional areas, by creating collaborative relationships, establishing credibility, and motivating/influencing others

  • Demonstrated communication and change management skills, including the ability to effectively translate technical jargon/concepts for a lay audience, and to effectively and proactively inform, convince, influence, and educate executives, cross-functional stakeholders and team members

  • Experience managing major SaaS-based HRIS products with general familiarity with the future direction of these platforms and functionality likely in future releases

  • Solid understanding of HR, Payroll, Finance, and IT business processes and how they impact HR systems

  • Proven ability to translate business needs and requirements to actionable information usable in system configuration

  • Proven experience in partnering well with Finance, HR, and executives; collaborative style

  • Data driven and highly analytical

  • Inspirational leader; people want to work for this person; attracts and retains high performers

  • Passionate about developing others to reach their full potential

  • Positive, can-do attitude, exhibiting openness and a solution-oriented approach to resolve challenges

  • Excellent communication and presentation skills

  • Unquestioned integrity and ethics to handle sensitive and confidential situations and information

  • Critical thinker; excellent problem solving and decision-making skills

  • Experience with Workday is a major plus

  • Relevant degree desired and MBA is preferred

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.

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Head Of People Operations & Systems

The Realreal, Inc.