Head of IT Infrastructure Engineering and Operations
Silicon Valley Bank serves some of the most innovative companies in the world. Our clients are forward thinkers. True believers. Optimists. Game-changers.
Inspired by them, we're changing the face of banking. We need technology experts with the same can-do attitude as our clients. We're looking for critical thinkers who execute on objectives leveraging the resources of their team.
As Head of Technology Support & Operations you provide the progressive leadership and vision needed to support Silicon Valley Bank (SVB)'s technologies that serve our customers on a daily basis. Our colleagues and customers deserve an experience that is zero down time 24/7/365. Your thought leadership is needed to advance our end user services, development operations, infrastructure engineering, network, production operations, and data center management capabilities and services. The right candidate for this critical role will balance keeping the bank's systems up, operational and secure, while driving the change needed to embrace innovative methods and technology, such as automation, big data analytics, IaaS, PaaS, and Cloud. Our clients and business growth dictate a pace that enables us to release new features frequently, pivot quickly, and expand efficiently while always operating within the appropriate financial services controls and policies. Your challenge is to define the vision while leading and strengthening the team and services that will deliver superior system performance and resiliency to support our growth objectives.
Your business acumen will be critical to extend our strategic partnerships to deliver solutions and support scalable growth while being highly secure. Your team will is responsible for deploying and supporting our next generation of equipment. Your ability to apply sound fiscal management practices will enable SVB's value/cost proposition. S/he will be responsible for building and developing an exceptionally talented operations and support organization. The ideal candidate is a deep technologist with a proven track record of building large scalable networks, datacenters and end user computing services. A creative thinker and problem solver that is very comfortable with IT standards. Your breadth of vision is grounded in past experiences in other technology disciplines such as project management and software development. You will engage regularly with the CIO, CTO, CSO, Internal Audit, IT colleagues, and business partners.
Our ideal candidate will possess a balance of business acumen, be technically competent, collaborative, and a hands-on self-starter with strong communication, leadership and organizational development skills. S/he must be able to work with multiple teams simultaneously and thrive in fast-paced, dynamic environment.
Includes End User Services and Technical Support (Tier 1, 2 and 3), Development Operations, Asset Management, Security Program, Infrastructure Engineering, Network Operations, Data Center Management, and Production Operations.
Planning and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
Provides infrastructure services vision, enables innovation and seeks to leverage technology trends that can create business value consistent with the company's requirements and expectations.
Partners with colleagues to lead the technology infrastructure operations and execution for the enterprise, supporting a highly scalable and redundant environment.
Provides sound fiscal management to budgets (capital and expenses) for acquisition of equipment, maintenance and services.
Develops the team and mentors talent to deliver the technology management and execution capabilities of the organization. Enable a constantly learning environment.
Experience with comprehensive technology delivery that is secure and reliable including disaster recovery architecture and operations storage area network and redundant, highly-available server and network architectures.
Working closely with multi-team technical resources, engineering managers and other stakeholders to ensure our systems function within SLA and that outages are dealt with rapidly and effectively
Direct and manage 24x7 global production operations in order to provide world-class un-interruptible service to SVB and our customers
Build a metrics-driven culture supported by cutting edge reporting technology and best-in-class education and training opportunities
Continuously evaluate the current state of the operations architecture, services and security to maintain alignment with company goals and objectives
Design and build or leverage partner tooling and technology to provide operational visibility into the performance and resiliency of systems and business processes.
Communicates the business benefits of your teams' initiatives to senior business stakeholders ensuring their total support and buy-in.
Performs end-to-end systems infrastructure design, capacity planning and performance management
Background in Systems Administration and Network Engineering
Experience leading and driving business-critical people, process and technology change
Experience with leading edge practices, tools and technology, to include; Cloud computing, IaaS, Development Operations, Agile, big data analytics
Experience supporting a SaaS business a plus
Global operations and Financial Services experience preferred
Experience working in a regulated environment; PCI experience a plus
Proven vendor management expertise
Experience building and leading distributed teams
Experience analyzing critical infrastructure risks and implementing mitigation plans
In depth knowledge of infrastructure & operations technology best practices, including environment controls, security systems, firewall technology, backup power systems, job automation, monitoring and alerting systems, ITIL
Operations experience including capacity planning and forecasting, risk management, including response and recover and business continuity
Strong leadership and C-Suite/Board communication skills
Strong cross-functional communication and collaboration skills
Undergraduate degree in Computer Science, Engineering, or Applied Mathematics preferred
Available to travel
This positions reports to the CIO and is based in Tempe, Arizona.
SVB Financial Group