Head Of Enterprise Business Unit Analytics And Customer Experience

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

U.S. Bancorp is the parent company of U.S. Bank National Association, the fifth-largest commercial bank in the United States. We are headquartered in Minneapolis, Minnesota and operate more than 2,000 bank branches in 26 states.

Our team of more than 70,000 employees serve our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world. With a diversified mix of business lines generating $23 billion in annual revenue, we are strategically positioned in our industry, reaching $559 billion in assets. This commitment continues to earn a spot on the Ethisphere Institute's World Most Ethical Companies list and puts U.S. Bank in the top 5% of global companies assessed on the CDP "A" List for climate change action.

The Role

We have an exciting new leadership opportunity within our Marketing organization supporting Enterprise/Business Unit (BU) Analytics & Customer Experience (CX). This new leader will provide leadership and oversight for enterprise and BU-aligned insights and analytics. This individual will oversee analysis of customer, product, & journey data and generate actionable insights to support BU decision making. The selected candidate will influence development and implementation of the product and pricing strategies.

This leader will deliver channel & enterprise analytics to drive actionable insights and achieve target KPIs. The individual will be tasked with building analytical capabilities, including developing predictive models, segmentation frameworks, and product/pricing models. The selected candidate will also consolidate and stand up a central reporting function, creating, maintaining, and sunsetting reporting dashboards across BUs, channels, and enterprise.

U.S. Bank is focused on enhancing customer service, building new capabilities, and driving efficiency across business units and corporate functions. As such, this individual must bring a desire to lead change on behalf of customers and colleagues alike, and be able to operate in a centralized, highly accountable construct. This individual must strike the right balance between leading change at a swift pace while maintaining a disciplined focus on Marketing.

Primary Responsibilities

• Oversee customer satisfaction reports to track sentiments and offer personalization

• Administer data enablement function, including data storage, augmentation of new data fields, environment monitoring, and maintenance

• Manage data governance policies, including quality, access, infrastructure standards, etc.

• Coordinate with Marketing Analytics for aligned insights and data governance

• Collaborate with BU Marketing teams for insights contributing to overall strategies

• Work closely with Tech, Product, Risk and Operations teams to drive impact on a given product, problem or initiative

• Influence all levels of professionals including senior leadership to predict current and future needs and achieve consistent application of methodologies, measurements, and interpretation

Skills and Preferred Qualifications

• Advocate for innovative data-driven solutions

• Promote data integrity and transparency

• Lead initiatives for improved data governance and strategic insights

• Encourage a culture of data-driven decision-making

• Ensure key regulatory and business requirements are met effectively during implementation

• Strong pricing, operational analytics, and reporting capabilities

• Adaptability and agility to provide dedicated capacity based on changing demands

• Emphasis on data governance and integrity

• Exceptional interpersonal, verbal, and written communication skills

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $266,305.00 - $313,300.00 - $344,630.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.