About TD Bank, America's Most Convenient Bank
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
Leader accountable for the TD Bank digital strategy functions and financial plan as it relates to Small Business, Wealth, Commercial and TD Auto Finance lines of business.
Manages all aspects of TD Bank Digital Distribution Strategy within the Digital Channel.
Works directly with the business to bring Digital channel thought leadership by translating business strategies into measurable goals and initiatives.
Work with digital product teams to incorporate emerging technologies into the larger distribution strategy
Provides strategic and tactical recommendations as to how the Digital Channel can enhance business results and help drive effectiveness, efficiency and profitability
Drives Digital planning and prioritization for the TD Bank plan, in collaboration and partnership with other channel senior leadership and key stakeholders within the business
Builds trust and partnership through impact and influence in a highly matrixed organization
Provides strategic and tactical recommendations to improve the online customer experience for TD Bank
Analyzes channel metrics to identify opportunities and areas of inefficiency in order to maximize the effectiveness and use of online products and enhance/maximize the bottom line for TDBG
Participates in various projects, ensuring appropriate business and customer experience oversight.
Forges a close partnership with a number of internal and external partners, providing direction and managing relationships to ensure the success of the team
Ensures that risk issues are identified, mitigated and reported per enterprise policy/guidelines and ensure appropriate escalation processes are followed.
Must be eligible for employment under regulatory standards applicable to the position.
Undergraduate degree required, graduate degree would be an asset
Strong team player, able to develop strong working relationships and very strong organizational awareness with demonstrated comfort working in a highly matrixed environment.
Cross channel experience, including an extensive knowledge of the phone and or store strategies and processes
Experience in change management and comfort with ambiguity, working in a culture of change and in navigating and succeeding in a matrix environment.
Strong financial acumen with experience building business cases.
Demonstrated business acumen- understanding the business from the ground up and the key levers that will deliver superior results.
Strong technical skills in Microsoft Word, Excel, PowerPoint for the creations of management reports, presentations and analysis is required.
The candidate is required to have excellent analytical, organizational, problem solving and communication skills (verbal and written) and is able to work independently in a change driven environment.
The individual will have a keen interest in the latest web, mobile and social media trends and an understanding of how they can have an impact on the customers and the businesses.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
TD Bank Group