Head Of Customer Support & Sales Manager Americas

Summary:
Customer Support and Services department of Safran Electrical & Power integrate Ventilation and Power aftermarket directorates into one global team. Based on a common front office (Power/Ventilation), this organization is in charge of customer support and sales development aiming to increase our services/MRO sales and improve our service level and customer satisfaction.
Customer Support and Services organization relies on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Customer Support Regional Lead.
The CSM is in charge of:

• Customer satisfaction, main point of contact to customers

• Sales budget achievement and sales forecast for Ventilation and Power divisions

• Contract and proposal negotiation
  The Head of Customer Support and Sales for the Americas primary mandate is to drive strategic leadership across our Ventilation and Power aftermarket directorates for the region. Taking a robust customer-centric approach, your main objectives will be to accelerate our services sales, encompassing both Ventilation and Power divisions, and improve our service level across the region.

Essential Duties & Responsibilities:

• Responsibility encompasses the entirety of the Americas region for both Ventilation and Power aftermarket directorates.

• Responsibility of leading and overseeing an experienced team of Customer Support Managers, reinforcing their drive to meet and exceed sales targets.

• Significant financial responsibility, managing an extensive sales budget and optimizing costs across the region.
  o* Manage a structured, regular customer communication/visit schedule;

• Lead and manage the regional team of Customer Support Managers to ensure excellent performance and high customer service standards.

• Drive the strategic direction for the department, aligning with broader business objectives.

• Oversee the contract negotiation and deal closure for major sales.

• Facilitate growth by identifying and capitalizing on business development opportunities.

• Uphold best practices, ensuring consistent application of all company policies and procedures.

• Department's performance in terms of overall sales turnover and customer satisfaction levels across the region.

• Successful leadership marked by the achievement of sales targets by your team.

• Identification and execution of business development opportunities resulting in measurable growth.

• Adherence to and successful implementation of company standards, policies, and procedures.

• Customer satisfaction (measured through internal and external customer survey)

• Strong customer relationship to be built through regular meetings

• Regular customer sales activity follow up

• Sales and customer satisfaction reporting to the management on monthly basis and ad-hoc

• Very closed daily internal relationship with Sales administration & Product support

• Responsible for taking actions to ensure customer satisfaction