As part of our Senior Leadership team, the Head of Global Service Delivery will provide leadership to the Global Service Delivery teams across Global Technology & Operations (GTO) while delivering a consistent and common client experience. You will work with our GTO business unit Presidents to lead and provide overall strategic direction for Service Delivery, Global Resources and new growth opportunities. You will lead a 200 person global team. You will have the opportunity to interact with best-in-class clients and ensure Service Delivery delivers with the highest level of service. You will build and Lead Multi-Channel Customer Service initiatives following a self- service model. You will ensure methodologies are established with business partners for consistent delivery of objectives. You will be part of the team working toward 100% revenue retention through developing programs to deliver excellent client satisfaction. Optimize the way Broadridge services our clients. Drive productivity efficiencies, client satisfaction scores and transform client benchmarking. You will re-engineer workflow, process and tools.
The company has a balanced and diverse revenue base across our core business divisions:
Mutual Funds and Retirement
Bank/Broker-Dealer Technology and Operations.
This gives Broadridge both unusual resiliency, as shown by its performance in the recent economic crisis, as well as an excellent platform for growth.
Broadridge is growing across all four business lines by demonstrating its strong market positions and relationships; its unique network that connects investors, brokers, mutual funds and public companies; and its strong brand/service reputation. Broadridge's clients trust it with unparalleled critical data, giving it a unique position in the U.S. and global capital markets.
The company is growing both organically and through acquisition.
10 years of experience in Client-Facing Service Delivery.
Experience leading large implementations.
Experience leading Multi-Channel global Customer Service teams.
Experience building self- service customer service model.
Validated capacity to make decisions in ambiguous situations.
Sound problem identification, discernment, resolution and decision-making skills.
Can establish and articulate a vision, set goals, develops and executes strategies, and track and measure results.
Can build and motivate a strong team to achieve and exceed customer expectations.
Uncommon social skills to facilitate work in a dynamic, fast-paced environment.
BA/BS Degree; advanced degree preferred.
Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth.
Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.
"Our Associates Matter.
Everyone Benefits from Diversity & Inclusion.
Diverse & Inclusive Teams Drive Growth."