Head Host / Hostess - Alexandria

Founding Farmers Alexandria is currently looking for a Full time Head Host / Hostess!

Come join our AMAZING culture going on 17 plus years of service where people matter, and we strive to make delicious food made fresh and from scratch using high-quality ingredients!

PAY: $22-$25/hour based on experience

BENEFITS + PERKS:

• Health insurance plans are available for as low as $100 per mth after 90 days of employment!
• Dental and vision plans
• Paid time off
• Paid pregnancy and parental leave
• Discounted shift meal and generous dining discount
• Free access to company massage therapist
• Discounted gym & yoga membership
• Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members
• Training and career growth opportunities
• Free Employee Assistance Program

WHAT YOU NEED TO BE A HEAD HOSTESS / HOST:

• Previous Host experience in a full-service, high-volume restaurant- Head Host/Head Maitre Experience a PLUS
• Experience with multitasking, organizational, and problem-solving skills
• Skilled in providing excellent customer service and hospitality
• Excellent knowledge of and experience with OpenTable required
• Excellent attention to detail
• Ability to stay calm and provide actionable solutions to problems under pressure, to diffuse tense situations, and to resolve interpersonal conflict
• Superior communication skills required
• Comfortable operating in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to stand for extended periods of time and lift up to 50 pounds, as needed
• Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms
• Flexibility to adapt to a constantly changing environment and set of challenges
• Ability to collaborate effectively with others
• Basic math and computer skills, including data entry and familiarity with point of sale (POS) software
• Available to work "high-volume" shifts- weekend availability a MUST

WHAT OUR HEAD HOSTESS / HOST DOES:

• Maintains and updates the seating chart, including making reservations, keeping track of available tables, and managing waiting lists in coordination with kitchen and serving staff
• Guides opening and closing of the restaurant in cooperation with the Chef and Back-of-House manager
• Assists with training and developing team members on hospitality, company best practices, reservation coordination and use of OpenTable
• Manage and monitor the restaurants reservation system using Open Table
• Answer the restaurant phone and provide friendly service for all guests and stakeholders
• Dedicates themselves to learning our menu and operations
• Plays a vital role in the success of a restaurant by creating a warm and inviting atmosphere for our guests
• Keeps waiting areas clean and organized and ensures that waiting customers are comfortable
• Greets guests who arrive for takeout orders and coordinates delivery orders with staff drivers and mobile food delivery services
• Assist guests in making reservations
• Respond to guest requests and inquires in a timely and friendly manner
• Support the service staff by removing dishes and glasses from tables or counters and taking them to the dish room
• Assist with setting up dining areas to prepare for large parties and brunch buffet
• Perform duties, such as sweeping, vacuuming carpet, tidying up server station, taking out trash, and checking the bathroom(s)
• Other important tasks, as assigned, that keep all our guest operations running smoothly
• Ensures guests have a pleasant, welcoming, and memorable dining experience
• Resolves conflicts or addresses or works to prevent guest disappointments

#FFALX