Head Cashier

Natural Grocers Littleton , CO 80121

Posted 8 months ago


Job Summary

The Head Cashier is responsible for successful operation of the front end by cashiering, training, directing and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations.


Key responsibilities include the following essential functions, but are not limited to:

  • Providing World Class Customer Service as a number one priority.

  • Exemplifying integrity, responsibility, and excellence and adhering to all policies.

  • Training of all cashiers and ensuring cashiers are:

  • Communicating about the {N}Power program with customers

  • Educating customers on the Nutrient to Know About

  • Promoting store seminars and events

  • Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.

  • Issuing and verifying cash drawers.

  • Handling returns and overrides at the front end.

  • Addressing customer complaints appropriately.

  • Ensuring that front end sets are full and well-maintained.

  • Directing cashiers to tasks during slow times at the register.

  • General cashiering and check out duties including running a cash register, bagging/boxing groceries, and providing carry out service.

  • Monitoring, assigning and performing cart checks.

  • Answering the telephone.

  • Assisting in managing special orders.

  • Monitoring, assigning and grinding nut butters.

  • Learning the location of products in all the departments in order to direct the customers.

  • Participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.

  • Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.

  • This position has limited Manager on Duty but is never intended to be the overall Manager on Duty for the store.

Although this is a general outline of job responsibilities all employees are expected to be ''hands on'' and do whatever it takes to get the job done and make the company thrive.


Education, Skills & Experience

  • High School diploma, GED or equivalent preferred. Experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus.

  • 1 year of cashiering experience preferred.

  • 1 year of supervising others preferred.

  • Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.

  • Ability to manage changing priorities and to stay focused with the task at hand.

  • Sense of urgency in the completion of tasks.

  • Excellent customer service skills.

  • Highly organized with great attention to detail.

  • Ability to take direction and follow through.

  • Must be cashier trained and able to count currency.

  • Proficient in MS Word, Excel and Outlook.

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks as assigned by the Store Manager and/or other corporate managers that may not be listed in this job description.

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Head Cashier

Natural Grocers