Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
It is the primary responsibility of the Head Cashier/Lead Clerk is to provide an array of guest and clerical services, including but not limited to selling and assigning room inventory, registering guests, rendering bills, receiving cash and credit payment. Head Cashier/Lead Clerk provides superior guest service and assists the Front Desk Agents and Assistant Front Desk Managers with all guest and employee inquires, as well as procedural functions in the hotel's property management system, Opera. All duties are to be performed in accordance with departmental and Excalibur Hotel policies, practices and procedures.
Maintains professional appearance and excellent communication.
Responsible for inputting guest's names, addresses, emails and all other required information into the Property Management System Opera.
Responsible for registering and assigning rooms to guests.
Provides quotes for room rates and upsells the guest when possible.
Controls and issues keys to rooms and assists in coordination of the Front Desk and Housekeeping Departments.
Enroll all eligible guests into Mlife.
Works in conjunction with Sales and Reservations on group arrivals.
Input required information into various systems including but not limited to: HOTSOS, Opera, Timelox, iPad, various Microsoft programs and Patron Management.
Verifies that the correct charges and credits are posted to the corresponding guest and group folios.
Collects payment for charges on the guest/group folio.
Ensures all cash and cash equivalent are accounted for and balanced at the beginning and end of each work shift.
Responds to guest inquiries using H.E.A.R.T. and 4S services to resolve guest concerns within the scope of authority, otherwise refers the matter to the AFDM.
Notifies his/her Supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Performs all other relevant duties as assigned.
Monitors the delivery and measurement of guest service consistent with the company's core service standards and brand attributes.
Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
Provides ideas and suggestions for new products, services, technology and processes to ensure the company competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Provides assistance to Front Desk Agents on policies and procedures.
Provides regular feedback to Guest Service representatives on specific job responsibilities and guest service.
Orients and assists with training of new employees.
Works in conjunction with other departments (Bell Desk, Valet, Concierge, Engineering, Security etc.) to collectively provide superior guest service to all guests, both internal and external.
Serve as the first line of contact for guest questions/comments/concerns as they approach the Front Desk.
Performs all other reasonable tasks as requested by Hotel Leadership.
At least 1 year of continuous face-to-face guest service experience.
At least 6 months of previous hospitality industry experience.
At least 6 month of previous cash handling experience.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Worked varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous Front Desk experience in hotel/resort.
Previous experience working in a similar resort setting.