The HDDC Kitchen & Bath Designer designs creative solutions for complex, mid-level design projects. Projects include single and multiple room renovations, new construction and design updates. The Kitchen & Bath Designer assesses customer needs, guides customer decisions, evaluates the scope of the project, integrates information into a design layout, and develops accurate price quotes and provides complete sales presentation for the customer. The Kitchen & Bath Designer is responsible for driving sales and building loyalty for The Home Depot Design Center and The Home Depot while delivering an exceptional customer experience. The Kitchen & Bath Designer must possess strong communication, teamwork, project management and follow-up skills, and is responsible for managing their projects from inception through sale. They will partner with the Project Manager, ensuring the highest level of customer satisfaction possible through completion.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
30%- Customer Service
Communicates the design process and the features, advantages and benefits of the Home Depot Design Center product and services to the client
Engages clients by asking open-ended questions to determine the client s needs and the scope of the project
Suggests related items/services that might compliment the client s project needs
Maintains client relationships by working with the appropriate team members and resolving client issues
60%- Sales & Project Management
Executes the design process, including client consultations, site visits, creating drawings by hand or with 2020, leading the client presentation and selling the project
Communicates design plans to the 2020 Tech to execute the design
Maintains strong relationships and communication with team members in order to successfully execute the project
Assists with the installation of sold projects by communicating with the Client, Project Expeditor and Project Manager
Assists in the pre-construction meeting and participates in final project walk through with client
Transcribes all necessary information into system to order products, determine size and quantity, etc.
Enters project information to initiate new projects and maintain customer data in the computer system
Closely monitors daily, weekly, monthly sales reports; makes departmental recommendations to improve sales
Seeks knowledge to stay informed of new product lines and services
Routinely develops skills in related areas of expertise; develops team
Stays abreast of industry trends, government regulations, textiles and building materials, design terminology and trends
May provide coaching and development to junior/new associates
Consistently updates knowledge of other HD companies in order to make recommendations to clients
NATURE AND SCOPE
This position reports to the Manager Design.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.
Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 5 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Associates degree in Interior Design, Architecture or a related design field
Experience in one or more of the following fields: Project Design, Project Design Sales, Project Design Project Management
5+ years of experience in Design and Retail, Specialty Retail, Outside Sale or Trade experience
Coursework toward completion of CKD, CBD, ASID, State Certification or similar certification coursework
Advanced project management skills including planning and organizational skills
Ability to work in a fast paced environment
Ability to stay within a budget, analyzing and drawing conclusions, decisiveness, dispute/conflict resolution, process compliance and customer driven
Ability to work independently and with a team
Ability to read blueprints
Knowledge of space planning, color theory, textile and building materials, design terminology and government regulations
Strong verbal and written communication skills
Sales aptitude including the ability to close the sale, presentation skills, initiative/persistence, adaptability and professionalism
Knowledge, Skills, Abilities and Competencies:- Customer Focus: Keeps the customer as the focal point of activity. Gets the basics right; delivers the day-to-day performance that clients require. Is polite and friendly in customer engagements to drive satisfaction
Drives Results: Delivers on commitments and expectations
Communicates Effectively: Communicates clearly with teammates and supervisors in both verbal and written communications. Uses active listening in understanding message content and point of view
Collaborates: Contributes to the group s efforts and steps forward to help as needed. Seeks input from others
Action Oriented: Identifies new opportunities and areas for improvement. Takes action on tasks and challenges
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.