HBC Plant Systems Analyst

WHAT THIS ROLE IS AND HOW YOU'LL CONTRIBUTE:

The Plant Systems Analyst will be responsible for maintenance and upgrades to the HBC systems, applications, hardware, and printers. They will support, configure, and code modifications for proprietary applications. The Analyst will also learn applications in order to support, troubleshoot and resolve order flow issues.

The Analyst will be responsible to respond to 24/7 on-call situations to address technology issues. This will also include the ability to flex work hours for occasional need for system support and maintenance on weekends or 2nd/3rd shift.

ADDITIONAL DETAILS:

The Plant Systems Analyst will be located at our Liberty Distribution Center in Liberty, MO.

ESSENTIAL DUTIES AND ACCOUNTABILITIES:

• Responsible for the maintenance, upgrades and support for HBC systems, applications, hardware, and printers.

• Support, configure, and code modifications for proprietary applications.

• Implement basic configuration and code changes to existing applications.

• Develop solutions to transform and process data.

• Aid in developing solutions to gather data, write reports, and design charts and graphs.

• Setup FTP jobs for data processing.

• Work production support incidents and requests within ServiceNow. Ensuring change management policies procedures are followed.

• Develop understanding of products and order flow to troubleshoot and resolve fulfillment related issues.

• Ensure all policies and procedures related to SOC2 compliance are followed.

• Responsible to respond to 24/7 on-call situations to address technology issues. This will also include the ability to flex work hours for occasional need for system support and maintenance on weekends or 2nd/3rd shift.

• Learning postal presort software and understanding postal regulations that apply to our business.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• HS diploma or GED.

• Two years' experience troubleshooting software, desktop, and printer related issues.

• Ability to be physically onsite between 8:00 am and 4:30 pm.

• Ability to lift 40 pounds frequently.

• Ability to respond to 24/7 on-call situations to address significant technology issues.

PREFERRED QUALIFICATIONS

• Demonstrated problem solving skills.

• Two years of experience working with technology and or in a print shop.

• Strong time management, oral and written communication skills.

Now's your chance to join our team-just follow the instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

Hallmark Business Connections is a subsidiary of Hallmark. At Hallmark Business Connections, we're a small, innovative, tight-knit team and we strive to cultivate a culture where personal and professional growth are the cornerstones of talent enrichment and retention. Pursuing internal opportunities is a great way to leverage your experience while reaching higher or branching into a new area.

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.