HAT Case Manager

Description

The City of Roanoke is seeking a HAT Case Manager to provides a variety of human support services for agency clients. Caseworkers will be required to develop a positive working relationship with area shelters, human service agencies and religious congregations.

Locate and provide necessary assistance to those individuals who are residing in locations not designed for sleeping. Assist individuals in securing and maintaining safe, affordable housing. Bachelor's degree from four-year college or university with major work in human services, social science, or related field; or one to two years related experience and/or training; or equivalent combination of education and experience. Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is a non-exempt position.

Examples of Duties

SUMMARY

Provides a variety of human support services for agency clients. Caseworkers will be required to develop a positive working relationship with area shelters, human service agencies and religious congregations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Locate and provide necessary assistance to those individuals who are residing in locations not designed for sleeping

Assist individuals in securing and maintaining safe, affordable housing

Assess the needs of homeless persons and provide necessary case management and supportive services

Maintain statistical and demographic information as required

Assist the Roanoke Valley Task Force on Homelessness and the Director of Human Services as needed on homeless related issues

Guides, escorts and/or transports clients to service resources, e.g. clinics, hospitals, doctors, social services, social security, DMV, or picks up clients from TRUST, Rescue Mission, or Salvation Army

Greets clients, answers telephone

Conducts community education presentations as needed

Monitor and evaluate client progress

Maintain case management records for client in accordance with HUD guidelines

Performs other related duties as assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Typical Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree from four-year college or university with major work in human services, social science, or related field; or one to two years related experience and/or training; or equivalent combination of education and experience.

Supplemental Information

LANGUAGE SKILLS

Ability to read, analyze, and interpret procedures, or governmental regulations. Ability to write reports and prepare correspondence.

Ability to interact with people of all ages, social background and class. Ability to effectively present information and respond to questions from groups of clients, and the general public.

REASONING ABILITY

Ability to identify and solve practical problems, defuse anger, and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written or oral form.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear, stand and walk. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms.

The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.