Harley-Davidson Technician

Ridenow Powersports Round Rock , TX 78665

Posted 1 week ago

Every employee will have the opportunity to clearly understand what is expected of them to be

successful in their job. Managers must give each new employee a copy of the relevant job expectation

document, review it with the employee, and answer any questions the employee has. A second copy of

the list must be signed by both the employee and the manager and placed in the employee’s personnel

file.

Job Expectations:

  • Reports to the Service Manager
  • Effectively communicate with the service consultant and/or service manager regarding
  • repair orders. This includes entering clear notes and documentation in the computerized

    service system.

  • Complete the established Service Checklist as instructed.
  • Test tire tread on all units serviced and notify Service Consultant if issues are found.
  • Inspect all units serviced for potential warranty issues and notify Service Consultant if issues are
  • found.

  • Ensure all work is quality checked before any unit is returned to customer. This check should
  • be requested per the dealership’s established policy, which may include verbal notification to

    the Service Manager or Service Consultant or entering notes into the service tracking software.

  • Continuously strive for 0% comebacks. A comeback is defined as a repaired or serviced unit
  • that is returned due to an issue such as work not done, poorly done, bad parts, etc.

    o The manager considers such things as the number of comebacks, the timing of

    comebacks (under 30 days, 30-60 days, etc.) and the reason for comebacks when

    evaluating Technicians’ performance

    o Under 30-day comebacks based on technician performance should average no more than

    1-2 per month

  • Maintain an efficiency rate of greater than 100%. Efficiency is measured as the number of billed
  • hour divided by the number of worked hours. Example: If 7 hours are billed but it only took 6.44

    hours to complete the work, the efficiency rate would be 108%.

  • Follow all safety procedures
  • Maintain a clean, organized, and safe work area
  • Maintain a clear driver’s license with a motorcycle endorsement and an acceptable driving
  • record and be able to test drive customer units.

  • Properly clock in/out of R.O.s
  • Serve as a mentor for less experienced technicians. (May be omitted at the discretion of the
  • service manager.)

  • Other duties as assigned
  • Expectations of all employees:

  • Training. Attend and complete all required training assigned by your manager by the due date
  • Follow the 10-foot rule. Smile at and verbally acknowledge every customer within 10 feet of you
  • Work assigned schedule. Be punctual; avoid unplanned absences
  • Attend meetings. Attend and actively participate in required department, store and other
  • meetings

  • Be positive. Have fun; have an upbeat attitude; assist and support your coworkers; be a
  • problem-solver

  • Act with integrity. Treat everyone with respect; be honest; communicate effectively and
  • frequently

    Requirements

    Previous Harley-Davidson technician experience required, or comparable MMI certifications.

    Benefits

    What RumbleOn / RideNow Powersports Offers You:

    A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

    • Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
    • Life and disability insurance
    • Generous Vacation/PTO Plan
    • Employee discounts on purchases
    • Dedicated leadership team who supports and cares for employees
    • The opportunity for growth and a solid long term career...we promote from within!!
    • Competitive Pay (base plus commission on your personaal sales) Average annual total compensation range $35K-$45K
    • And more…

    *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·

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