Hardware/Software Support Specialist

Compass Group USA Inc Seattle , WA 98113

Posted 4 months ago


Location: Redmond, WA

Reports To: Compass IT Manager @Microsoft

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Provide technical support, control, configuration and maintenance of desktop & laptop computers along with point of sale hardware across the enterprise. This is a hardware/software support position requiring both strong technical and customer service skills

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (other duties may be assigned)

  • Provide 1st & 2nd level support for all PC, laptop and peripherals.

  • Investigate and respond to requests for technical assistance.

  • Prioritize, assign, and escalate service requests as appropriate.

  • Process requests for new hardware, software and peripherals.

  • Perform hardware and application software troubleshooting, testing, and issues resolution.

  • Perform point of sale hardware installation and support.

  • Perform routine maintenance; install/configure new computers, repair/upgrade computers and software, and troubleshoot desktop printers.

  • Assist with the receipt, staging, configuration and shipping of equipment for new sites/users.

  • Perform additional job duties as assigned by IT Department Manager.


  • 2 or more years of experience providing hardware support for desktops, laptops, tablets, and peripheral devices (both USB and serial)

  • 1 year of experience supporting point of sale hardware (preferred but not required)

  • Basic understanding of network configuration in a corporate environment

  • Experience with Windows 10, Windows Server 2008, and Windows Embedded systems

  • Experience using MS Office applications and SharePoint

  • Experience using command line utilities for troubleshooting

  • A+ Certification or equivalent experienced preferred

  • Programming experience a plus


  • Experience working with non-technical users while maintaining a strong customer focus

  • Possess a hardworking, can-do attitude

  • Experience working independently within a team environment

  • Ability to multi-task, stay organized, and possess a strong attention to detail

  • Comfortable using the English language for verbal and written communication

  • Experience in the hospitality industry a plus

Education: Technical degree preferred and 4+ years of professional experience in the I.T. industry

Physical Demands: Must be able to lift 50 pounds.

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 279303




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Hardware/Software Support Specialist

Compass Group USA Inc