Are you ready for your
next mission? Our Defense & Intelligence Group is recruiting for
a Hardware Technician who will be part of a winning team to support the G2
Army MI Enterprise which provides IT repair, maintenance, operations,
logistics, and engineering services to help ensure secure, reliable, and
uninterrupted availability of Army Military Intelligence Enterprise IT
This position will be based
at the Pentagon.
Troubleshoot and resolve common hardware and network
issues including video cards, desktop/laptop issues, cabling and physical
layer networking issues, and printer troubleshooting and/or maintenance.
Image, maintain and troubleshoot desktop and laptop
systems (Windows 7 and Windows 10)
Diagnose and resolve problems, printers, digital
senders, and other standard office equipment.
Complete basic hardware work as directed, such as cable
management, desktop PC installation, monitors, KVM's, and laptop imaging
Manage and provision wireless / handheld devices.
Provide Tier II/III service support to customers in
person and over the phone with minimal to no direct oversight.
Provide input and update to standard operating
Understand how to apply patches, updates, and STIGs to
Conduct validation of ticket information to ensure
completeness and accuracy and escalate issues via ticketing system and
requests for assistance as needed.
Take part in organizations change management process.
Participate in or lead special projects and day?to?day operations as needed or
assigned by the Site Lead.
Interact daily with supervisor, peers, and customers.
Provide polite and friendly customer service.
Bachelor's degree with 6+ years of related experience.
Additional training, certification and/or years of relevant experience may
be substituted in lieu of a degree.
Possess strong troubleshooting skills.
Experience with BMC Remedy IT Service Management
Currently possess DoD IAT at Level II certification,
Security+CE and Computing Environment.
Active TS/SCI security clearance.
Comprehensive knowledge of IT service desk requirements
with the ability to complete difficult and complex assignments and ability
to provide over the phone troubleshooting.
Experience working with demanding, high ranking
customers and staff.
Experience with WhatsUp Gold network monitoring
External Referral EligibleDP123
Leidos is a Fortune 500 information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers.
Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.